Assistant Guest Service Manager

BIG Al; Vancouver (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

BIG Al in Washington state is seeking an Assistant Guest Service Manager to oversee staff performance and ensure superior guest service on every shift.

You’ll be visible to staff and guests, solving issues with creative solutions that exceed expectations while training team members and coordinating Front of House operations across restaurant, bowling, events, and arcade. Maintain safety, hygiene, and a welcoming environment.

Qualifications

• Strong guest service and de-escalation skills.
• Ability to manage shifts and coordinate staff effectively.
• Demonstrated leadership and problem-solving abilities.
• Awareness of safety and inclusivity in team culture.

Responsibilities

• Oversee Front of House operations across restaurant, bowling, events, and arcade.
• Assist in scheduling and modify schedules when call outs occur.
• Monitor time and attendance; prepare daily labor reporting.
• Provide superior guest service and handle escalated guest interactions.
• Ensure maintenance and cleanliness; follow safety and regulatory guidelines.

Skills

Guest service

De-escalation

Shift coordination

Team leadership

Safety awareness

Problem solving

Tools

Toast

Brunswick

Embed

Paycom

MS Excel

Job description

If you’re passionate about exceptional guest experiences, our Assistant Guest Service Manager could be the perfect next step in your career! In this role, you’ll oversee all staff performance and ensure that our team provides superior guest service on every shift. You’ll be visible and readily accessible to both staff and guests; ready to solve any issues that arise with creative solutions that exceed expectations. If you’re up to the task of creating amazing moments for both our guests and our staff, apply today!WHAT YOU WILL DO: The Guest Service Assistant Manager helps the Guest Service Manager by managing the process to ensure a smooth and successful shift. Manage process for the operations for all Front of House areas to include restaurant, bowling, events, and arcade.Assist in weekly and monthly inventory, ensuring accuracy and making suggestions for improvement.Completes Culture Checks and actively trains new and existing team members.Assist in scheduling and modifying the schedule when call outs occur. Monitor employee time and attendance for accuracy. Prepare daily labor reporting.Interact with guests by table touches, lane calls and rewards center/bowl desk interactions.Provide superior guest service and satisfaction by being visible and readily accessible to our guests and employees.Assist GS Manager with third-party food delivery platforms and to-go ordering.Follows Company guidelines for managing confidential information, guest satisfaction and supervising GS team members.Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.Enforces compliance with all local, state, federal regulations and company policy.Opening & closing duties, including checking all doors and setting the alarm or disengaging the alarm upon entering.Labor supervision such as ensuring breaks are covered, lunches are taken timely, etc.Ensure processes and procedures run smoothly and efficiently for an optimal guest experience.Mediate escalated guest interactions for a deescalated outcome.Required to help maintain a clean, organized, and sanitary environment. Will remove garbage and recycle when needed, will participate in cleaning duties such as sweeping, wiping down equipment, mopping and more.Required to follow all safety procedures to ensure personal safety from potential hazards.Other duties as assigned by Guest Service Manager or General ManagerWHAT YOU NEED TO DO THE JOB:Exceptional knowledge of software; Toast, Brunswick, Embed and Paycom are preferred.Advanced skills in MS office programs, especially MS Excel.Demonstrated first-class level of guest service and de-escalation skills.Awareness and ambassador of safety and cultivating an inclusive team culture.Demonstrated exceptional shift coordination skills and ability to effectively collaborate with others.Proactive leadership skills with initiative and problem-solving abilities.Inventory management experience.Knowledge of alcohol licensing and serving laws. Ability to obtain Alcohol certification.Ability to obtain Food Handlers Certification and/or SERV Safe or HACCP Certification or equivalent