Assistant Graduation Coordinator (SSPC I) #26119

Trident Tech; Charleston (SC); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Trident Tech is seeking an Assistant Graduation Coordinator to support graduation-related processes within the Registrar's Office. You will work with academic departments, students, faculty, and staff to ensure timely evaluation of graduation requirements and degree conferrals.

You will assist with diploma services, event planning, and outreach activities while maintaining accurate records and providing excellent customer service. Some evenings may be required.

Qualifications

• Bachelor's degree required.
• Experience in registrar, enrollment management, student services, or related higher education environment.
• Experience coordinating or supporting graduation, commencement, degree audit, records management, or student information processes.
• Ability to contribute creative ideas to enhance graduate outreach, recognition and engagement.
• Knowledge of academic records, degree requirements, graduation processes, and Registrar's Office policies.
• Experience using student information systems and document management systems (Colleague, Etrieve, MS Office).
• Excellent written and verbal communication with strong customer service skills.
• Strong organizational and time management abilities; ability to prioritize multiple tasks and meet deadlines.
• Ability to work independently and as part of a team, maintaining confidentiality.

Responsibilities

• Assist with graduation-related processes, including file creation, degree conferrals, and review of student records for program completion.
• Coordinate diploma services, orders, reprints, and distribution; support credential reporting.
• Assist with Graduation events, Grad Week, and information sessions; contribute ideas and develop materials.
• Serve on the Graduation Committee; assist with planning and execution of commencement activities and ceremonies.
• Provide front-line customer service in the Registrar's Office; respond to inquiries and provide backup support during peak periods.
• Assist students with enrollment-related questions and maintain accurate records per policies.
• Identify opportunities for process improvements and participate in professional development and institutional committees.
• Perform other duties as assigned.

Skills

Organizational skills

Time management

Customer service

Communication skills

Education

Bachelor's degree

Tools

Colleague

Etrieve

Microsoft Office

Job description

The Assistant Graduation Coordinator supports graduation-related processes and services within the Registrar's Office. This position works closely with academic departments, students, faculty, and staff to ensure timely, accurate evaluation of graduation requirements, degree conferrals, diploma processing, and graduation event planning. The coordinator also supports students, assists with enrollment-related services, and contributes to continuous improvement initiatives within the Registrar's Office.

Key responsibilities include:

• Assist with graduation-related processes, including course substitution requests, graduation file creation, degree conferrals, and the review of student records to ensure completion of program requirements.
• Coordinate diploma services, including diploma orders, reprints, and special printing requests. Manage credential reporting processes and support diploma production and distribution activities.
• Assist with outreach and engagement activities, including Graduation Fairs, Dual Credit Information Sessions, classroom visits, Grad Week, and other graduation-related events. Contribute creative ideas to enhance graduate recognition and engagement throughout the year. Develop and maintain graduation materials to support these initiatives
• Serve as a member of the Graduation Committee and assist with planning, coordination, and execution of commencement-related activities. Attend and support the graduation ceremony and related events as needed.
• Provide front-line customer service support within the Registrar's Office by assisting students, responding to inquiries, and serving as backup support for graduation services during peak periods.
• Assist students with enrollment-related questions and processes while maintaining accurate records and ensuring compliance with Registrar's Office policies and procedures.
• Identify opportunities for process improvements, participate in professional development activities, and serve on institutional committees as appropriate.
• Perform other duties as assigned

This position requires a bachelor's degree.

• Experience in a registrar, enrollment management, student services, academic records, or related higher education environment.
• Experience coordinating or supporting graduation, commencement, degree audit, records management, or student information processes.
• Ability to contribute creative ideas and assist with activities that enhance graduate outreach, recognition, and engagement.
• Knowledge of academic records, degree requirements, graduation processes, and Registrar's Office policies and procedures.
• Experience using student information systems and document management systems, including Colleague, Etrieve, Microsoft Office, or similar applications.
• Excellent written and verbal communication skills with strong customer service and interpersonal abilities.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities and meet deadlines.
• Ability to work independently, exercise sound judgment, maintain confidentiality, and collaborate effectively in a team environment.
• Strong attention to detail and a commitment to accuracy in data entry, recordkeeping, and student records management.

Must be available to work the Graduation Ceremony and assist with all graduation-related events, including some evenings.