Assistant Golf Professional

Nonprofitoffice; Titusville (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

The Great Outdoors Golf Club in Titusville, FL seeks a Golf Operations Manager to support the Head Golf Professional in all facets of daily operations, including golf shop, reservations, tournaments, and facility management. Your leadership will coordinate with the golf superintendent and department heads to optimize service, profitability, and the member experience.

You will oversee golf club operations, retail purchasing, customer databases, and staff development, while ensuring safety

Qualifications

• Fundamental knowledge of the game of golf, rules of golf, facility operations and tournament operations.
• Fundamental supervisory practices and principles.
• Strong organizational, planning and prioritization skills.
• Experience with customer relationship management tactics and strategies.

Responsibilities

• Oversee the golf reservation system, starting, monitoring, and pace of play.
• Supervise and train all golf shop staff including Cart Attendants and Starter Staff to maximize sales opportunities.
• Track and verify all members and guests, green fees, golf cars, club care, handicap fees, and other charges for accurate accounting.
• Oversee golf cart fleet and coordinate with maintenance for upkeep and recordkeeping.
• Develop and manage a tournament program, group outings and leagues for all customer segments.
• Oversee operations of a well-managed practice facility.
• Provide professional advice on golf equipment and ensure proper storage, safety, and cleaning of equipment.

Skills

Golf knowledge

Supervisory experience

Customer service

Staff development

Tools

Microsoft Word

Excel

POS system

Job description

Responsibile for supporting the Head Golf Professional in the overall management of The Great Outdoors Golf Club operation, including, retail management, player development, golf administration, business and financial results and facility management. Must work cooperatively with the golf superintendent and other department heads.

Golf Operations Management

• Oversee the golf reservation system, starting, monitoring, and pace of play
• Supervise and train all golf shop staff including Cart Attendants and Starter Staff to maximize sales opportunities
• Track and verify all members and guests, green fees, golf cars, club care, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping
• Oversee golf cart fleet while working with maintenance department to ensure proper maintenance and recordkeeping
• Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments, working with existing player leadership with the MGA, LGA, etc.
• Oversee the operations of a well-managed practice facility
• Provide professional advice on golf equipment
• Ensure the proper storage, safety, and cleaning of golf equipment
• Play golf with a variety of members and/or guests when time permits
• Administer the Rules of Golf and educate the staff.
• Develop, maintain, update, and utilize customer database

Retail Management

• Oversee and market retail merchandise in step with the mission of The Great Outdoors
• Oversee development of buying plans and all golf related purchasing
• Supervise physical inventories, present a diverse and desirable array of golf equipment, apparel, accessories
• Partner with Accounting dept to ensure our POS system is safeguarding inventories and cash
• Establish accurate recordkeeping policies and procedures
• Ensure customer database includes and tracks important dates, spending, sizes, preferences
• Maintain an attractive and orderly appearance in and around the golf shop
• Conduct accurate and timely inventory counts

Player Development

Provide professional instruction including private golf lessons, group clinics and assist with the marketing of new and existing player development programs to the facility’s customers and to the community.

• Teach lessons as time provides
• Assist with the training of the full facility staff in regard to player development and encourage their participation
• Work with employer to develop Player Development marketing

Golf Administration

• Attend staff meetings as scheduled in the absence of the Head Golf Professional
• Maintain safety standards and safety equipment within OSHA requirements
• Contribute to the publications of newsletters (The Happenings), informational, and promotional materials
• Work closely with and provide guidance and consultation with all golf committees
• Attend applicable committee meetings and board, management, and staff meetings when requested by the Head Golf Professional
• Adhere to, enforce, and implement policies and procedures of the facility
• Setup regular written communication with supervisor to include facility, programming, staff and customer updates

Other Facility/Departmental Responsibilities

• Work closely with all department heads to achieve the goals and objectives of the facility
• Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set up
• Assist in the promotion of new member leads and provide a leading role in assisting with prospective members and orientation of new members
• Coordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functions, and including the beverage cart.

Knowledge, Skills and Traits

• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
• Fundamental supervisory practices and principles
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
• Strong organizational, planning and prioritization skills
• Self-motivated with desire to promote and market
• Service and customer focused attitude
• Experienced in written and oral business communications
• Remain up-to-date on customer relationship management tactics and strategies
• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database
• Maintain and promote a positive professional image within the community
• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
• Maintain a credible golf game and remain current on teaching innovations

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Have full range of mobility in upper and lower body.
• Be able to reach overhead
• Be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time.
• Be able to lift, pull and push materials and equipment to complete assigned job tasks.
• Be able to handle all aspects of operating equipment necessary to perform the job function, i.e., start, effectively utilize, turn off, etc.
• Be able to lift 30 pounds of weight frequently throughout assigned workday.

Company Conformance Statements:

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

The Great Outdoors is proud to say we are a drug free work environment

Backround Check and Drug Sreening will be required