Assistant GM: Lead Ops, Grow Fast, Education Perks

McDonald's; Havre de Grace (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible schedules

Leadership-focused culture

Career progression opportunities

Archways to Opportunity education bene

Colorado Technical University tuition/

Job summary

Dukart Management LLC, a McDonald's franchisee, is seeking an Assistant General Manager to lead daily operations, support the General Manager, and develop leaders in a fast-paced restaurant environment.

The role focuses on training, food safety, inventory, and people development to drive guest satisfaction and profitability. Growth toward a General Manager role is emphasized in a supportive culture.

Qualifications

• Previous experience in people management and training.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage operations, inventory, and financial records.
• Excellent customer service and problem-solving skills, including experience resolving escalated guest issues.
• Ability to uphold and enforce company policies and standards.
• Restaurant or food service experience preferred.

Responsibilities

• Lead restaurant operations during assigned shifts to deliver a great guest experience.
• Support department areas such as Guest Experience, Kitchen Operations, and People Development.
• Guest Experience: Ensure team members deliver exceptional hospitality, maintain organized service areas (Front Counter, Drive-Thru, McCafé), and execute promotions effectively.
• Kitchen Operations: Maintain food safety, quality, and speed standards, manage food costs, and ensure kitchen team training on menu items and procedures.
• People Development: Assist with hiring, onboarding, training, and scheduling to meet sales and profit goals while fostering an engaged, motivated team.
• Handle escalated customer concerns with professionalism and empathy, leading effective customer recovery to turn challenges into positive experiences.
• Monitor performance metrics, set goals, and provide feedback and coaching.
• Manage inventory, cash control, and operational systems to support profitability.
• Promote a positive work environment that upholds our culture of respect, teamwork, and accountability.
• Partner with the General Manager to identify opportunities for operational and people improvement.

Skills

People management

Leadership

Training experience

Communication

Customer service

Job description

Dukart Management LLC, a McDonald's franchisee, is seeking an Assistant General Manager to lead daily operations, support the General Manager, and develop leaders in a fast-paced restaurant environment.

The role focuses on training, food safety, inventory, and people development to drive guest satisfaction and profitability. Growth toward a General Manager role is emphasized in a supportive culture.