Assistant GM: Growth, Service & Ops Leader

Freddy's Frozen Custard & Steakburgers; Fort Worth (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Paid Time Off (PTO): After 12 months,

Meal allowance

Career growth

Paid training

Positive work environment

Job summary

Schlotzsky's in Fort Worth, TX is seeking an Assistant General Manager passionate about guest relations, team development, and business growth. You will work with the management team to execute a strategic vision for the restaurant while fostering a culture that delivers exceptional food and service.

The ideal candidate has 1+ year of restaurant supervisory experience, a high school diploma, and a desire to grow into a leadership role.

Qualifications

• Minimum 1 year of restaurant experience required; prior supervisory or shift lead experience preferred
• High school diploma or equivalent required; college coursework in hospitality or business is a plus
• Eagerness to grow into a leadership role; previous AGM experience is helpful but not required
• Leadership & Team Development
• Supports the GM in coaching, training, and developing team members
• Helps create a positive and productive team culture through professionalism and accountability
• Leads by example during shifts, demonstrating service, efficiency, and adherence to standards
• Participates in hiring, onboarding, and performance feedback under GM guidance

Responsibilities

• Assist the GM in coaching, training, and developing team members
• Support hiring, onboarding, and performance feedback
• Manage daily operations including staffing, scheduling, food safety, and cash handling
• Inventory control, food cost tracking, and loss prevention
• Learn and support analysis of P&L statements and KPIs
• Monitor team productivity and ensure compliance with company procedures and brand standards
• Deliver exceptional guest service with speed, accuracy, and friendliness
• Address guest concerns promptly; escalate more complex issues to the GM
• Actively promote guest engagement and loyalty programs
• Comfortable using POS systems and willing to learn operational and scheduling software
• Basic skills in spreadsheets, digital checklists, and restaurant management tools
• Willing to assist across all restaurant roles as needed to support operations
• Willing to fill in across all roles in the restaurant as needed

Skills

Leadership

Team Development

Coaching

Training

People Management

Customer Service

Shift Leadership

Hiring & Onboarding

Education

High School Diploma or Equivalent

Hospitality or Business Coursework

Tools

POS Systems

Scheduling Software

Job description

Schlotzsky's in Fort Worth, TX is seeking an Assistant General Manager passionate about guest relations, team development, and business growth. You will work with the management team to execute a strategic vision for the restaurant while fostering a culture that delivers exceptional food and service.

The ideal candidate has 1+ year of restaurant supervisory experience, a high school diploma, and a desire to grow into a leadership role.