Assistant Gift Shop Manager POA

POA Pride of America Ship Holding, LLC; United States; On-site; USD 45,000 - 70,000; Full time

Job summary

POA Pride of America Ship Holding, LLC seeks an onboard Retail Supervisor to lead the boutique team, coach sales associates, and ensure brand standards. You will participate in direct selling, manage POS procedures, and support inventory and visual merchandising while maintaining guest satisfaction.

The role requires 2+ years in retail supervision, strong selling skills, cruise or hospitality experience preferred, and the ability to travel and work onboard for extended periods.

Qualifications

• 2 years or more of retail supervisory or lead experience.
• Strong selling skills and guest service orientation.
• Inventory and POS system experience.
• Ability to travel and work onboard for extended periods.
• Strong communication and interpersonal skills.
• Luxury, jewelry, or specialty retail experience is preferred.
• Cruise or hospitality experience is preferred.
• Additional language skills are preferred.

Responsibilities

• Support the retail team in reaching sales targets and key performance metrics.
• Coach sales associates on product knowledge, guest engagement, closing techniques, and selling behaviors.
• Participate directly in sales activities including product demonstration, close support, and driving traffic into the boutique.
• Ensure a welcoming, service-oriented, and brand-aligned boutique environment.
• Assist in resolving guest issues or escalations in partnership with the Boutique Manager.
• Encourage long-term guest relationship-building and loyalty.
• Assist with POS procedures, price checks, transaction accuracy and settlement conciliation.
• Support inventory activities including stock audits, receiving, replenishment, and loss prevention.
• Maintain merchandising and visual standards in alignment with brand guidelines.
• Support preparation of weekly reports, performance summaries, and operational documentation.
• Assist with scheduling, training coordination, compliance checklists, and staff onboarding.
• Serve as acting Boutique Manager during Manager absence as assigned.
• Attend all required training, scheduled calls, meetings, and digital communications with shoreside teams as part of operational compliance and performance alignment.
• Coordinate with shipboard departments for events, activations, and promotional activities.
• Participate in operational meetings to ensure alignment and communication.

Skills

Retail supervision

Guest service

POS experience

Strong selling skills

Inventory management

Travel onboard

Communication skills

Hospitality experience

Cruise experience

Additional languages

Education

High School Diploma or GED

Business/Retail management preferred

1–3 years retail experience

Tools

POS system

Job description

Essential Functions

• Support the retail team in reaching sales targets and key performance metrics.
• Coach sales associates on product knowledge, guest engagement, closing techniques, and selling behaviors.
• Participate directly in sales activities including product demonstration, close support, and driving traffic into the boutique.
• Ensure a welcoming, service-oriented, and brand-aligned boutique environment.
• Assist in resolving guest issues or escalations in partnership with the Boutique Manager.
• Encourage long-term guest relationship-building and loyalty.
• Assist with POS procedures, price checks, transaction accuracy and settlement conciliation.
• Support inventory activities including stock audits, receiving, replenishment, and loss prevention.
• Maintain merchandising and visual standards in alignment with brand guidelines.
• Support preparation of weekly reports, performance summaries, and operational documentation.
• Assist with scheduling, training coordination, compliance checklists, and staff onboarding.
• Serve as acting Boutique Manager during Manager absence as assigned.
• Attend all required training, scheduled calls, meetings, and digital communications with shoreside teams as part of operational compliance and performance alignment.
• Coordinate with shipboard departments for events, activations, and promotional activities.
• Participate in operational meetings to ensure alignment and communication.

Qualifications

• 2 years or more of retail supervisory or lead experience.
• Strong selling skills and guest service orientation.
• Inventory and POS system experience.
• Ability to travel and work onboard for extended periods.
• Strong communication and interpersonal skills.
• Luxury, jewelry, or specialty retail experience is preferred.
• Cruise or hospitality experience is preferred.
• Additional language skills are preferred.

Education

• High School Diploma or GED required, associate’s degree in business, Retail Management, Hospitality, or related field preferred.
• Minimum 1–3 years of retail experience, including prior supervisory or key‑holder responsibility preferred.
• Demonstrated ability to support sales targets, daily operational execution, and team performance.
• Experience in cruise, hospitality, or multicultural environments preferred.
• Equivalent combination of education and relevant operational experience will be considered.

Attributes

• Supports the Retail Manager in driving sales performance and maintaining brand service standards.
• Assists in supervising, coaching, and motivating Sales Associates to achieve individual and store goals.
• Handles guest concerns and service recovery situations with professionalism and composure.
• Demonstrates strong interpersonal skills and contributes to a positive, team‑oriented work environment.
• Communicates clearly with team members and leadership, ensuring alignment on daily objectives and promotions.
• Accurately interprets and applies company policies, operational procedures, and reporting requirements.
• Supports inventory management, merchandising execution, promotional events, and compliance standards.
• Maintains adaptability and resilience within the dynamic and fast‑paced shipboard environment.

Physical Requirements

NCL America: The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to qualify for a MMC, applicants must demonstrate specific physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8). Shall have a Body Mass Index (BMI) of 40.0 or less. Blood Pressure as per USCG a maximum 160/100. NCLH International Flag: In addition to the above, NCLH requires the following for all crew members for all international flagged ships: Shall have a Body Mass Index (BMI) of 35.0 or less. Blood Pressure as per USCG a maximum 140/90. The verifying medical practitioner doubts the applicant’s ability to successfully perform any of the following functions, a suitable practical demonstration is required for those functions. The verifying medical practitioner, in consultation with any other qualified practitioners he/she deems appropriate, determines whether a practical demonstration is necessary, and whether the applicant is physically competent or not physically competent.

General Movement

• Is able to maintain a sense of balance without disturbance while walking and standing.
• Is able to climb up and down vertical ladders and stairways.
• Is able to step over a door sill or coming up to 24 inches in height.
• Is able to move through a restricted opening of 24 inches by 24 inches.
• Is able to open and close watertight doors that weigh up to 55 pounds. Must be able to move hands/arms in vertical and horizontal directions, rotate wrists and reach above shoulder height to turn handles.
• Is able to repeatedly lift at least a 55-pound load off the ground, and to carry, push or pull the same load over a long distance (minimum of 150 feet) and up/down multiple staircases over a four hour period.
• Is able to pull an un-charged 1.5 inch diameter, 50’ fire hose with nozzle to full extension, and to lift a charged 1.5 inch diameter fire hose to firefighting position.
• Is physically able to put on a Personal Flotation Devise (PFD) without assistance from another individual.
• Is capable of normal conversation in English.
• Is able to intermittently stand on feet for up to four hours with minimal rest periods.
• Must have no physical limitations that would hinder or prevent the performance of duties.
• Must have no limitation of motion.

Senses

• Is able to react to visual alarms and instructions.
• Is able to react to audible alarms and instructions.

Vision

• Ability to adjust focus, depth perception, peripheral vision.
• Distance vision and close vision must be in accordance to ILO: Vision required for ship’s navigation (e.g., chart and nautical publication reference, use of bridge instrumentation and equipment, and identification of aids to navigation)
• Normal Vision required to perform all necessary functions in darkness without compromise
• Color perception must be intact for Deck/Engine Watch standing officers.
• Vision required reading instruments in close proximity, to operate equipment, and to identify systems/components as Necessary.

Upper Body

• Is able to move their shoulders, elbows & wrist (without disease, injury): bending, extending, move their arms away from the midline of the body, rotating.
• Is able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers.
• Is able to crouch, kneel and crawl.
• Is able to distinguish differences in texture and temperature by feel.
• Is able to elevate their shoulder joint forward and move his arms away from the midline of the body.
• Is able to flex their elbow joint and extend his arm completely.
• Is able to move their wrist completely and able to sustain weights of 55 pounds.
• Is able to move their hand up and down 45 degrees / completely.
• Is able to clench fist, pick up a pin, grasp an object or touch tips of at least 3 fingers with thumb.
• Has distal phalanx of either thumb, distal and middle phalanx of an index, middle, or ring finger of either hand, irrespective of the absence or loss of little finger.
• Do not have Scars and deformities of the fingers or hand that are symptomatic or that impair normal function to such a degree as to interfere with the satisfactory performance of sea duty.
• Must not have intrinsic paralysis or weakness, including nerve palsy sufficient to produce physical findings in the hand such as muscle atrophy or weakness.

Lower Body

• Is able to move their hips, knees & ankles (without disease, injury): bending, extending, move their legs away from the midline of the body, rotating.
• Must not have Plantar fasciitis.
• Must not have loose or foreign bodies within the knee joint.
• Must not have physical findings of an unstable or internally deranged joint.
• Must not have history of uncorrected anterior or posterior cruciate ligament injury.
• Must not have surgical correction of any knee ligaments if symptomatic or unstable.
• Must not have history of congenital dislocation of the hip, osteochondritis of the hip (Legg‑Perthes disease), or slipped femoral epiphysis of the hip.
• Must not have hip dislocation within 2 years before joining the ship.

Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to meet the above physical and health requirements. While performing the duties of this job the employee is regularly required to meet the above physical and health requirements. This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.