Assistant General Manager, White Eagle Golf Club

BoardRoom magazine; Naperville (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

White Eagle Golf Club, Naperville, IL, seeks an Assistant General Manager to partner with the GM/COO and guarantee seamless operations and outstanding member satisfaction. The role emphasizes food and beverage services, events, programming, communications and membership engagement, with oversight of department heads and cross-team collaboration.

In the absence of the GM/COO, the AGM assumes full authority for club operations.

Responsibilities

• Oversee daily operations across all departments to ensure seamless service and optimal member and guest satisfaction.
• Develop, implement and monitor policies and procedures that align with the Club's core mission and high service standards.
• Maintain a visible and engaging presence throughout the Club, fostering strong relationships with members and staff to proactively anticipate needs.
• Collaborate with the GM and senior leadership on operating and capital budgets, strategic planning and capital improvement projects.

Job description

The Organization

Founded in 1989, White Eagle Golf Club is a full-service, member-owned private golf club located in Chicago's southwest suburb of Naperville, Illinois. The mission of the Club is to provide premier private athletic and social experiences for its 500+ members, their families and guests by offering high-quality services and facilities complete with exceptional Midwestern hospitality. Originally designed by Arnold Palmer, the Club offers 27 championship holes of golf (Red 9, White 9 and Blue 9) set on approximately 163 acres and surrounded by an upscale residential community of more than 1,000 homes. In 1995, a 20-year-old amateur golfer named Tiger Woods set the course record for the Red-to-White rotation by firing a 67 from the championship tees, a record that still stands today. In addition to championship golf, Club amenities include an Olympic-size swimming pool, four platform tennis courts and three pickleball courts.

MEMBERSHIP DETAILS

• Number of Board Members: 13
• Number of Standing Committees: 9
• Current Membership: Golf 355 (full), Social Sport 133 (two away from full)
• Gross Dollar Volume: $10.7M
• Annual Food Revenues: $1.7M
• Annual Beverage Revenues: $1.6M
• % of Food, Member Business vs Banquet: 16%
• Average Member Age: 54
• Number of Employees (FTE): 82
• Number of Employees in Season: 173
• Golf Rounds Per Year: 26,900

Position Overview

The Assistant General Manager (AGM) partners with the General Manager/COO to guarantee seamless club operations and outstanding member satisfaction. This prominent leadership position involves direct oversight across all club activities, with a specific emphasis on food and beverage services, events, programming, communications and membership engagement. The AGM is responsible for managing department heads, encouraging cross-team collaboration and fostering operational excellence that aligns with the club's welcoming and community-oriented culture. In the absence of the GM/COO, the AGM assumes full authority for managing all aspects of club operations. This position is designed to prepare the right candidate for a General Manager/COO role as their next career progression.

Responsibilities

ESSENTIAL FUNCTIONS

• Oversee daily operations across all departments to ensure seamless service and optimal member and guest satisfaction.
• Develop, implement and monitor policies and procedures that align with the Club's core mission and high service standards.
• Maintain a visible and engaging presence throughout the Club, fostering strong relationships with members and staff to proactively anticipate needs.
• Collaborate with the GM and senior leadership on operating and capital budgets, strategic planning and capital improvement projects.

FOOD & BEVERAGE

• Manage financial performance, ensure regulatory compliance and lead F&B teams to maintain exceptional service standards and guest satisfaction.
• Direct comprehensive F&B operations, spanning fine dining, casual outlets, poolside services and large-scale banquets and special events.
• Collaborate closely with the Executive Chef and F&B management team to develop consistent, high-quality, member-centric dining experiences.
• Oversee the development, planning and flawless execution of all member events and private functions, enhancing Club culture through innovative planning.

MEMBERSHIP

• Develop and implement strategic membership initiatives for recruitment, engagement and retention in partnership with the Membership Coordinator.
• Ensure seamless onboarding and cultivate strong foundational connections with new members through proactive engagement.
• Oversee communications to ensure consistent branding, timely updates and effective promotion of Club activities.
• Partner with the Membership Coordinator to enhance member interaction through member communications, social media and other digital platforms.

FINANCE

• Drive financial planning by assisting in the development of budgets, monitoring departmental performance metrics and preparing comprehensive financial reports.
• Implement strategic financial controls and direct necessary corrective actions across operations to ensure the consistent achievement of fiscal targets.
• Synthesize key performance metrics and departmental progress into regular, concise updates for the GM and executive leadership.

CULTURE

• Provide guidance and inspiration to department managers and line employees to promote collaboration and responsibility.
• Oversee the recruitment, professional development and long-term retention of exceptional team members.
• Cultivate an environment that prioritizes outstanding service, continuous learning and active participation by all team members.
• Address and resolve personnel matters, including performance issues, formal complaints and career advancement discussions, as they arise.

Traits & Skills