General Manager

Twice; Irving (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Generous paid time off

Job summary

Twice is seeking a General Manager to lead club operations, strategy, and member growth. You will drive financial and operational success, build a strong leadership team, and align with the regional goals.

The role requires strong leadership, budget oversight, and excellent communication to ensure member satisfaction and a positive work culture.

Qualifications

• Requires a high school diploma or equivalent and budget-management experience.
• Minimum 3 years in club management, hospitality, or related field.
• Minimum 1 year of experience managing budgets and profitability.
• Preferred bachelor’s degree or equivalent and relevant certifications.

Responsibilities

• Develop and execute comprehensive business and financial strategy plans for the club.
• Monitor performance metrics against plans to hit revenue targets.
• Provide strategic leadership to department heads across key areas.
• Recruit, select, and evaluate a qualified team of department heads.
• Guide development plans with performance reviews and training.
• Lead recruitment, training, and performance management of staff.
• Implement sales, marketing, and revenue strategies aligned with plans.
• Maintain expense controls and forecasting to manage payroll ratios.
• Ensure obligations are met per GAAP and company policies.
• Foster member relationships and maintain high-quality facilities.
• Analyze member retention and document insights for improvements.
• Promote a motivating, respectful work environment focused on service.

Skills

Leadership

Communication

Team management

Budget management

Data-driven decisions

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Spreadsheet software

Computer literacy

Job description

Overview

The General Manager is responsible for the club's leadership, strategic direction, operations, and membership growth. This role drives success by developing and implementing effective business strategies, ensuring member satisfaction, and fostering a positive work environment. The General Manager is accountable for achieving financial and operational goals, building a strong leadership team, and maintaining effective communication with the Regional team.

Experience Required

Required

• A high school diploma or equivalent.
• A minimum of 3 years of experience in club management, hospitality, or related field.
• A minimum of 1 year of experience managing budgets and the ability to make sound judgments in expense allocation to impact profitability.

Preferred

• Bachelor's degree or equivalent.
• Preferred certifications include Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification.
• Skilled in handling highly confidential material, including member and employee data, with discretion and integrity.
• Proficiency in computer literacy and spreadsheet software.
• Strong leadership abilities, excellent communication skills, and effective team management are essential.

Essential Responsibilities

• Develop and execute comprehensive business and financial strategy plans for the club.
• Regularly monitor performance metrics against these plans to ensure revenue targets are achieved across all operational areas, making data-driven adjustments as necessary to optimize performance.
• Offer strategic leadership to department heads on operational matters across key areas, including Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
• Recruit, select, develop, and continually evaluate a qualified team of department heads.
• Guide department heads in the creation and execution of strategic employee development plans, leveraging performance reviews, cross-training, goal setting, and employee recognition.
• Lead the recruitment, selection, training, development, and performance management of employees, ensuring the relationships between value, service, and member satisfaction.
• Implement sales, marketing, and net revenue strategies aligned with financial plans, regularly reviewing and adjusting these strategies to optimize overall performance.
• Maintain effective expense control systems and forecasting procedures to monitor and manage departmental expenses and revenue-to-payroll ratios.
• Ensure the club meets financial obligations, including debt and lease agreements, while adhering to GAAP and company policies.
• Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance.
• Analyze member retention metrics and develop targeted strategies to enhance retention rates. Engage directly with resigning members to gain insights into their reasons for leaving, documenting feedback to inform continuous improvement initiatives.
• Promote a motivating work environment centered on teamwork, respect, and a focus on member satisfaction.
• Ensure the club operates safely and legally according to regulatory obligations.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs