General Manager

Concert Golf Partners; Omaha (NE); On-site; USD 120,000 - 130,000; Full time

Job summary

Concert Golf Partners is seeking a General Manager to oversee all aspects of a golf club, including staff, members, guests, and community relations. The role emphasizes driving revenue, quality standards, and service delivery while coordinating policies, budgets, and capital projects.

The GM will lead department heads, ensure compliance with laws, and protect assets, with a proven track record in for-profit club leadership and strong financial acumen.

Qualifications

• Bachelor’s degree from a four-year college or university.
• Maintains membership with the PGA, CMAA and/or other professional associations.
• Knowledge of federal, state, and local laws affecting golf course operations.
• Knowledge of liquor laws, food safety training and sanitation policies.
• Previous experience as Clubhouse Manager or Assistant General Manager preferred.
• Proven track record of revenue and profit growth.
• Strong leadership and team-building abilities.
• Excellent communication and interpersonal skills.
• Ability to hire, train, motivate, and supervise staff.
• Comfortable working hands-on in a fast-paced environment.
• Proficient with Outlook, MS Word/Excel, POS and attendance systems.

Responsibilities

• Develop, implement, and administer operational policies and programs.
• Ensure club policies are adhered to and staff/members are compliant.
• Interact professionally with staff, vendors, and the community to promote teamwork.
• Seek innovative ways to meet diverse member needs and growth goals.
• Develop short- and long-range business and financial plans for the club.
• Create actions to meet revenue generation goals and budget targets.
• Coordinate operating and capital budgets; monitor monthly reports.
• Analyze financial statements, manage cash flow, and establish controls.
• Prepare and present financial reports to management.
• Advise managers about club operations and services.
• Oversee care and maintenance of all club assets and facilities.
• Manage Cap-ex projects to completion.
• Manage marketing and membership relations programs.
• Maintain high standards for food, beverage, sports, recreation, and events.
• Work with department heads to hire, train, supervise staff.
• Motivate staff to deliver exceptional service and results.
• Welcome new members and maintain ongoing dialogue with members.

Skills

Team leadership

Communication skills

Problem solving

Revenue growth focus

Staff management

Member relations

Interpersonal skills

Education

Bachelor’s Degree

Tools

Outlook

MS Word

MS Excel

POS systems

Time & attendance systems

Job description

Compensation: $120,000.00 - $130,000 Per Year

Total Anticipated Compensation Up To: $180,000.00

Overview

The General Manager is responsible for managing all aspects of the club, including their activities, employees, members, guests, community, government, industry, and corporate relationships. Manager will also be responsible for coordinating and administering club policies; developing operating policies and procedures; directing the work of department managers; developing, implementing, and monitoring budgets and financial matters; monitoring the quality of the club’s products and services; achieving financial objectives; ensuring member and guest satisfaction; securing and protecting the club’s assets, including facilities and equipment; and executing club operations, including managing all club’s facilities and operations with a strong focus on revenue generation, quality standards, and service delivery.

Experience Required

• Bachelor’s Degree from a four-year college or university.
• Maintains membership with the PGA, CMAA and/or other professional associations.
• Requires knowledge of current federal, state, and local laws and regulations affecting the management of golf course operations (including, but not limited to, employment, safety and environmental standards, laws and regulations).
• Proven knowledge of local liquor laws, safety food safety training and sanitation policies.
• Previous experience as a Clubhouse Manager or Assistant General Manager preferred.
• Proven track record in leading successful for-profit club/s.
• Strong evidence of achieved revenue and profit increases over prior results.
• Demonstrated ability to be a team leader and serve as a valuable member of the Club’s management team.
• Requires a high degree of administrative and executive ability, especially in terms of problem solving and decision making.
• Demonstrated results oriented and capable of working with minimal direction.
• Excellent listening skills, oral and written communication skills and exceptional interpersonal and members relation skills required.
• Ability to communicate effectively with members and staff of diverse backgrounds, cultures, and education levels.
• Must be able to effectively hire, train, motivate, discipline and terminate staff members.
• Excellent team player with ability to work hands on in a fast-paced environment.
• Proficient in Outlook, internet applications, knowledge of MS Word and Excel applications, POS and time and attendance systems.

Essential Responsibilities

• Develop, implement, and administer operational policies, procedures, and programs in conjunction with general policies.
• Ensure all Club policies and procedures are adhered to, and all Club employees and members/guests are accountable for compliance of all bi-laws, policies, and procedures.
• Interact positively, professionally, poised and politely with all staff members, vendors, and the community to promote a team effort.
• Seek out new and innovative ways to meet and respond to the needs and demands of the ever changing and diverse age group of the membership. Display strategic thinking, excellence, passion, and advanced forethought.
• Responsible for developing short- and long-range business and financial plans for Club.
• Create and implement actions to ensure Club's performance to plan and revenue generation goals are met or exceeded.
• Coordinate development of operating and capital budgets, other financial statements for the club, monitor monthly and take effective corrective action as required.
• Analyze financial statements, manage cash flow, and establish controls to safeguard funds. Review income and costs relative to Club's financial goals. Ensure the use of appropriate forecasting systems.
• Coordinate the development of operating, cash and capital budgets according to the applicable budget calendar. Approve vouchers before payment and prepare and present financial reports to management.
• Provide advice and recommendation to Managers about Club operations and services.
• Oversee the care and maintenance of all the Club's physical assets and facilities.
• Oversee and manage Cap-ex projects to completion.
• Manage the marketing and membership relations programs to promote the Club's services and facilities to potential and present members.
• Ensure the highest standards for food, beverage, sports and recreation, entertainment, and other Club services.
• Work with department heads to hire, train, schedule, supervise and direct the work of all Club staff members.
• Motivate staff to ensure delivery of exceptional product, service and achieve revenue goals according to department plans.
• Welcome new club members, meet and greet all club members as practical during their visits to the club. Develop and maintain ongoing dialogue and rapport with members through recognition, communication, and follow-through.
• Ensure the Club is operated in accordance with all industry and safety regulations and applicable local, state, federal laws.
• Maintain confidentiality of all proprietary Club and membership information.

Equal Employment Opportunity (EEO) Statement

Our company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Americans With Disabilities (ADA) Accommodation Notice

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.