Assistant General Manager, Westchester

Equinox; Town of Mamaroneck (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on services

Job summary

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. The Assistant General Manager will ensure smooth operations across departments and uphold the highest level of customer service for our members.

You will train frontline leaders, manage budgets, and drive revenue while maintaining a premium guest experience. The role requires 3–6 years of management experience in a customer service environment and a Bachelor's degree.

Qualifications

• 3-6 years of management experience in a customer service business.
• Enthusiastic, passionate and knowledgeable regarding the fitness industry.
• Excellent verbal and written communication skills.
• Proven ability to drive revenue.
• Hire, direct and train staff as well as excellent time management and follow-up skills.
• Bachelor's Degree required.

Responsibilities

• Train and supervise the Front Desk, Housekeeping and M.O.D managers while helping the General Manager facilitate all delegated projects and responsibilities.
• Manage multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance.
• Educate staff of proper company policies and procedures.

Skills

Leadership

Customer service

Communication

Revenue growth

Staff training

Time management

Education

Bachelor's Degree

Job description

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.

Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

The Assistant General Manager will help ensure the smooth and efficient operational procedureswithin all departments enabling the Equinox club to provide the highest level of customer service.

• Train and supervise the Front Desk, Housekeeping and M.O.D managers while helping theGeneral Manager facilitate all delegated projects and responsibilities
• Manage multiple aspects of inventory control, payroll budget, daily bank deposits, shiftcoverage and general club maintenance
• Educate staff of proper company policiesand procedures

Qualifications

• Qualified candidates must have proven leadership ability in an educational, fitness orprofessional settings with 3-6 years of management experience in a customer servicebusiness
• Enthusiastic, passionate and knowledgeable regarding the fitness industry
• Excellent verbal and written communication skills
• Proven ability to drive revenue
• Hire, direct and train staff as well as excellent time management and follow-up skills
• Bachelor's Degree required

Pay Range:$70,000 - $75,000

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

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