Assistant General Manager - Tatte Hingham

Tatte Bakery & Cafe

Hingham (MA)

On-site

USD 66,000 - 81,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Quarterly bonus programme

Paid vacation and sick time

401(k) with company match

Health, dental, and vision insurance

Free meals and drinks

Flexible schedules

Growth opportunities

E-Verify employer

Job summary

Tatte Bakery & Cafe in Massachusetts is seeking an Assistant General Manager to support the General Manager in daily café operations and team development. You will lead with warmth, uphold hospitality standards, and ensure exceptional guest experiences while managing shifts and staff performance.

The AGM will work closely with front of house and kitchen teams, oversee operations, and help maintain cleanliness, food safety, and visual presentation.

Qualifications

Minimum 1 year of management experience, preferably in a high volume, full service, or polished fast casual restaurant environment.
Ability to work well under pressure in a fast paced and constantly evolving environment.
Excellent verbal and written communication skills.
Highly organized with strong attention to detail.
High integrity and professionalism.
High school diploma or equivalent required.

Responsibilities

Lead with warmth, authenticity, and professionalism.
Deliver exceptional guest experiences while upholding Tatte’s hospitality standards.
Support the development and coaching of managers and hourly team members.
Lead teams through accountability, operational execution, and service excellence.
Maintain high standards for cleanliness, organization, food safety, and visual presentation.
Live Tatte’s core values and help support our mission.
Have flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.
Support the General Manager in ownership of the business and daily café operations.
Model authentic and engaging hospitality while creating a welcoming café environment.
Support recruiting, hiring, onboarding, and training of new team members.
Identify and help develop strong talent across all levels of the café.
Support performance management conversations and ongoing coaching and development.
Maintain and uphold all Tatte brand and visual standards.
Lead team members through effective and efficient operational execution.
Ensure food safety, sanitation, and operational compliance standards are consistently met.
Support café level communication and change management initiatives related to new products, service standards, and operational updates.
Contribute to food, labor, and controllable costs remaining within company expectations.
Support café administrative responsibilities and operational follow through.
Other related assignments as necessary.

Skills

Management experience

Verbal communication

Written communication

Organizational skills

Attention to detail

Professionalism

Microsoft Office

Toast POS

Education

High School Diploma or Equivalent

Hospitality Degree (preferred)

Tools

UltiPro

CrunchTime

TeamworX

Excel

Word

Outlook

Job description

The Assistant General Manager (AGM) works alongside the General Manager to support all aspects of café operations while helping create a warm, authentic, and inspiring environment for both guests and team members. Assistant General Managers play an important role in leading daily operations, supporting team development, and ensuring exceptional hospitality and operational execution throughout the café.

Our Assistant General Managers work side by side with the Front of House team and in partnership with the Cafe Head Chef and Back of House team to uphold Tatte’s standards across hospitality, quality, service, and café performance. In the absence of the General Manager, the AGM assumes all GM responsibilities.

We are looking for leaders who are passionate about hospitality, thrive in fast paced environments, and have the ability to inspire, develop, and support strong teams while maintaining operational excellence.

Key Responsibilities

Lead with warmth, authenticity, and professionalism
Deliver exceptional guest experiences while upholding Tatte’s hospitality standards
Support the development and coaching of managers and hourly team members
Lead teams through accountability, operational execution, and service excellence
Maintain high standards for cleanliness, organization, food safety, and visual presentation
Live Tatte’s core values and help support our mission
Have flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays

Summary Of Responsibilities

Support the General Manager in ownership of the business and daily café operations
Model authentic and engaging hospitality while creating a welcoming café environment
Support recruiting, hiring, onboarding, and training of new team members
Identify and help develop strong talent across all levels of the café
Support performance management conversations and ongoing coaching and development
Maintain and uphold all Tatte brand and visual standards
Lead team members through effective and efficient operational execution
Ensure food safety, sanitation, and operational compliance standards are consistently met
Support café level communication and change management initiatives related to new products, service standards, and operational updates
Contribute to food, labor, and controllable costs remaining within company expectations
Support café administrative responsibilities and operational follow through
Other related assignments as necessary

Essential Functions / Working Conditions

Ability to work a flexible schedule based on business needs, including days, evenings, weekends, holidays, and emergencies as needed
Ability to work 10+ hour shifts and stand, sit, squat, or walk for extended periods of time
Ability to walk up and down stairs and read operational materials
Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds

Required

QUALIFICATIONS & EXPERIENCE

Minimum 1 year of management experience, preferably in a high volume, full service, or polished fast casual restaurant environment
Ability to work well under pressure in a fast paced and constantly evolving environment
Excellent verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
High school diploma or equivalent required

Preferred

Hospitality degree in Hospitality Management, Hotel Management, or Restaurant Management preferred
Proficiency in Microsoft Office including Word, Excel, and OutlookPrevious experience with UltiPro, Toast POS, CrunchTime, and TeamworX preferred
ServSafe, Allergen, and ChokeSaver certifications preferred

Our Benefits & Perks