Assistant General Manager (Shea)

The Herb Box; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

The Herb Box in Phoenix is seeking an Assistant General Manager who brings leadership, energy and a genuine commitment to guest satisfaction. You will work closely with the General Manager to maintain our standards for quality, service and profitability while guiding a busy, high-touch restaurant team.

Your role will emphasize staff development, budget monitoring, and flawless execution of daily service. A hands-on supervisor, you will open, close and run shifts while ensuring memorable guest

Qualifications

• Minimum 2–3 years leading a full-service restaurant.
• Experience in beverage program development.
• Ability to manage budgets and expenses.
• Strong organizational and communication skills.

Responsibilities

• Oversee daily operations under the General Manager.
• Support labor, food, liquor, wine, and beer cost controls.
• Maintain high standards of food and drink execution.
• Coach and supervise staff; delegate tasks as needed.
• Ensure cleanliness and compliance with health codes.

Skills

Leadership

Budgeting

Guest service

Team building

Communication

Beverage knowledge

Tools

POS systems

Inventory software

Job description

POSITION OVERVIEW

An immediate opportunity exists for a passionate, intuitive and driven restaurant professional who possesses a high level of experience and knowledge, combined with an outside of the box thinking style and the desire to innovate. At The Herb Box we set the standard for every position on the team and wear many hats in the customer service industry. We are a company that prides themselves on being dedicated to the details and are looking for an addition that is professional, dependable, enthusiastic, and friendly. Your busiest days should be your favorite days and you should be motivated by doing things a little better than yesterday.

The Assistant General Manager must work well under pressure, have previous restaurant management experience, and be excited to join a team to not only maintain our standards of quality and guest satisfaction but will propel our brand and our business to new heights. This position is accountable for the store’s performance and requires strong organizational and communication skills to drive our commitment to excellent guest service and high-quality dining with the supervision of the General Manager. Overall responsibilities include team leadership and motivation, assisting with financial management, guest satisfaction, and additional administrative tasks.

WORK HOURS

In this role you must be able to work a minimum of 45-50 hours per week. You must be able to work flexible scheduled shifts based on business needs. Scheduling will include nights and weekends based on events and functions.

RESPONSIBILITIES & DUTIES [INCLUDE BUT ARE NOT LIMITED TO]

• Will oversee restaurant production on a daily and on-going basis through close collaboration and consultation with the General Manager
• Support the management of required efficiencies related to labor costs, food, liquor, wine and beer
• Will maintain the highest standards of food and drink execution to our guests
• Will support the maintenance of the highest standards with our service Teams
• Will delegate when needed job responsibilities to hourly Team members as required
• Will effectively coach teams disciplinary actions as needed
• Will maintain systems and updated parts of ordering restaurant goods
• Will maintain a par system effective with bar/restaurant supplies related to levels of business.
• Will support monthly inventory counts to include counting and data entry
• Will maintain and commit to budgetary goals for food, liquor, wine, beer and labor costs
• Will support inventory and usage of ALL restaurant small wares
• Will support the maintenance of standards to all uniform standards
• Will be thoroughly familiar with menu items including proper pronunciations of ingredients, preparation and execution
• Will be thoroughly familiar with all beverage/bar offerings including correct pronunciations of liquor, wine and beer, preparation, and garnish
• Will assist other staff members with their duties as necessary.
• Will maintain physical workspace to highest standards of cleanliness, including familiarity with all local, state and federal health codes and laws pertaining to bar area and to bar storage and preparation of drinks.
• Will represent the company to all guests, purveyors, writers and others in a positive manner upholding at all times our brand and reputation
• Will work staff positions as necessary
• Will work double shifts if required and as scheduled
• Will open or close the restaurant as required
• Will attend all scheduled staff meetings as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE ABILITY

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, liquor cost, wine cost, beer cost, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Also to include the following:

• Previous experience of at least 2-3 years leading a full-service, high-quality restaurant.
• Demonstrated high level of proficiency in all aspects of drink preparation and bar menu development
• Demonstrated high level of proficiency in all aspects of staff relations and training
• Demonstrated high level of proficiency in all aspects of budget development and ability to meet financial goals.
• Able to be focused and decisive in fast-paced situations
• Good physical condition in order to lift moderate weights, move quickly and remain on feet for prolonged long periods of time.
• A sincere desire to provide utmost quality service.
• Must be keen with attention to detail
• Well groomed appearance.
• Possess a valid Health Department Food Handlers Card

The herb box is your prime destination for locally sourced food with the freshest, seasonally inspired ingredients and traditional recipes. With two locations in Scottsdale, AZ, our eatery is proud to provide quality service, delicious food, and a warm, comfortable atmosphere. Our goal is to ensure you have a memorable dining experience with your family and friends.
There’s no place like home. So, yours or ours? We offer on-site and off-site event services that are personalized to fit any style. Our catering options and private dining spaces allow for you and your guests to experience the perfect event. Whether it be for an intimate gathering or a large party, we have the space, the design, the service and the cuisine to create a memorable affair.
Start planning your event today at one of our three private dining spaces at Shea Blvd & 5th Avenue Old Town Locations. Have a larger event in mind? Ask us about our 5,000 sq ft patio at Shea and our buy-out options! We look forward to throwing an unforgettable party for you & your guests. Extraordinary cuisine, impeccable service, and beautiful spaces.