Assistant General Manager (Second Shift)

Altitude Trampoline Parks; Lawrenceville (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Altitude Trampoline Parks Huntsville is seeking an Assistant General Manager to oversee daily operations, guest services, and F&B, while driving budgeted results and brand standards.

The role requires leadership of a team, execution of training programs, and collaboration with the support center on sales plans and financial reporting.

Qualifications

• 2+ years of experience managing a team in an entertainment or food & beverage environment.
• Experience delivering guest-focused operations and standards.
• Proven ability to lead, train and develop staff at multiple levels.

Responsibilities

• Oversee all facets of operation including regular financial reporting.
• Manage inventory and reporting responsibilities.
• Oversee labor and spending within park guidelines.
• Set and uphold accountability and brand standards.
• Deliver and monitor staff training programs to ensure performance.
• Ensure staffing levels meet business needs and support team wellbeing.
• Develop high-potential staff for promotions within park or support center.
• Execute sales and marketing plans in collaboration with the support center.
• Manage the budget and business plan to meet or exceed financial targets.
• Create an on-brand Altitude guest experience through great operations.
• Gather guest feedback for management and hourly development.
• Maintain a safe and secure facility for all guests.

Skills

Team management

Operations management

Budgeting

Guest experience

Training

Job description

We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or wipe out with friends. The Assistant General Manager will assist and execute all aspects of Altitude's Huntsville operation including, but not limited to, guest services, food and beverage, training and operations. This individual will report directly to the General Manager and work in tandem to reinforce operational and cultural standards.

Work with and support the General Manager; Manage all facets of the operation, including regular financial reporting

Oversee Altitude's defined processes around inventory and reporting responsibilities

Oversee labor and spending for entire facility, within the park's guidelines

Track all spending and ensure it is accounted for and in accordance with the park's policies

Set and hold expectations of accountability with team, upholding brand standards

Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences

Assure staffing levels meet business needs; while taking into account team member well-being

Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities

Execute sales and marketing plans in collaboration with support center team

Manage the budget and business plan to meet or exceed planned financial performance; make adjustments as necessary to adapt to changing situations

Create an on-brand Altitude guest experience through superior operations

Seek out guest feedback and use for management and hourly team development

Maintain a safe and secure facility for all park guests

2+ years of experience managing a team in an entertainment or food and beverage environment

~ Workdays, nights, weekends, and holidays as required

~ Achieve budgeted financial results in areas of responsibility

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