Manager

Altitude Trampoline Park; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Altitude Trampoline Park in San Jose, CA, is seeking a Park Manager to lead day-to-day park operations and guest services. You will supervise a large team, manage budgets, ensure safety standards, and drive profitable performance while delivering a fun, safe environment for guests.

Join a dynamic team focused on people development, high guest satisfaction, and community engagement. This full-time role requires flexibility for peak times and holidays.

Qualifications

• 2+ years of experience managing a team in entertainment or food & beverage.
• Food safety or alcohol certification required.
• Strong leadership with organization and time management.
• Ability to recruit, motivate and promote talent to grow teams.
• Workdays, nights, weekends, and holidays as required.
• Lift and carry over 50 pounds regularly.
• Experience achieving budgeted financial results.
• Mentor and lead by example.

Responsibilities

• Work with and support the General Manager; assume GM responsibilities in their absence.
• Coach and develop a diverse team through clear communication.
• Manage all facets of the park operation.
• Handle guest questions and concerns professionally.
• Establish and uphold Altitude standards and compliance.
• Oversee inventory and reporting responsibilities.
• Track spending and ensure adherence to park policies.
• Develop the team by setting profitability goals and rewarding performance.
• Recruit and hire talent.
• Set expectations and accountability with team.
• Ensure training programs to enable staff to perform duties.
• Maintain SMILES-driven guest experience.

Skills

Team leadership

Operations management

Recruitment & staffing

Budgeting & financials

Food safety certification

Guest service

Schedule management

Job description

Career Opportunities with Altitude Trampoline Park

A great place to work.

Careers At Altitude Trampoline Park

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We believe in family fun. We believe in celebrating life’s moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness.

We believe there’s always an opportunity to experience play…another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!

We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!

The Manager will assist and execute all aspects of the park operation including, but not limited to, guest services, food and beverage, training and operations. This individual will report directly to the General Manager and work in tandem to reinforce operational and cultural standards..

KEY RESPONSIBILITIES

General

• Work with and support the General Manager; assume GM responsibilities in their absence
• Coach and develop a large and diverse team through clear written and verbal communication
• Manage all facets of the operation
• Handle guest’s questions and concerns professionally and courteously
• Establish and uphold Altitude standards and compliance
• Oversee Altitude’s defined processes around inventory and reporting responsibilities
• Track all spending and ensure it is accounted for and in accordance with the park’s policies
• Develop the team by establishing profitability goals and rewarding positive behavior

People

• Recruit and hire talent
• Set and hold expectations of accountability with team, upholding brand standards
• Ensure execution of training programs to equip team to perform their job functions successfullyand deliver positive guest experiences
• Create a work environment that promotes staff retention levels
• Maintaining a comfortable work environment and recognizing the importance of conflictresolution
• Assure staffing levels meet business needs, while taking into account team member well-being
• Maintain positive guest experience by using our SMILES philosophy
• Select and develop high-potential staff members to take on greater responsibility and/orinternal promotions into higher levels at the park or support center team opportunities
• Execute sales and marketing plans in collaboration with General Manager
• Manage the budget and business plan to meet or exceed planned financial performance, makeadjustments as necessary to adapt to changing situations
• Maintaining positive community relationships and participating in local events
• Draft, communicate, track and hold departments accountable for individual goals

Guest Services

• Create an on-brand Altitude guest experience through superior operations
• Oversee cleanliness of park and responsible for audit/inspections
• Ensures compliance with all policies, standards and procedures
• Maintains high visibility in guest areas during peak times
• Walk through the park & check for cleanliness, maintenance of attractions and signage
• Seek out guest feedback and use for management and hourly team development
• Follow safety and incident reporting guidelines

QUALIFICATIONS AND SKILLS

• 2+ years of experience managing a team in an entertainment or food and beverage environment
• Food safety or alcohol certification required
• Strong leadership qualities including organization and time management
• Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
• Workdays, nights, weekends, and holidays as required
• Operate in a fast-paced environment with constant distractions
• Lift and carry over 50 pounds regularly
• Achieve budgeted financial results in areas of responsibility
• Act as a mentor and lead by strong example