Assistant General Manager, San Ramon

Equinox; San Ramon (CA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive salary & benefits

Complimentary Club membership

Commission opportunities

Job summary

Equinox in the United States is seeking a Club Manager to lead and develop front desk, maintenance, and Kids’ club teams while upholding brand standards and payroll budgets. You will partner with the General Manager to support sales and departmental goals, manage performance evaluations, and ensure club safety and cleanliness.

The ideal candidate has 1–3 years of operational management experience, excellent communication skills, and a strong customer-service orientation.

Qualifications

• 1–3 years of operational management experience.
• Strong verbal and written communication skills.
• High-touch customer service experience preferred.
• Bachelor’s Degree preferred.

Responsibilities

• Influence and inspire a dynamic work force.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets.
• Complete staff performance evaluations monthly and annually.
• Adhere to monthly ordering timeline and supply budgets.
• Ensure a high-level of customer service to club members.
• With partnership of General Manager, support ancillary departments and sales.
• Awareness of monthly departmental goals and monthly projections.
• Ensure cleanliness of club per Equinox’s company standard.
• Ensure the club is following proper Risk Management and Loss Prevention procedures – Monitor safety and security of club.
• Help facilitate all other projects or responsibilities as delegated by the General Manager.
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business.

Skills

Leadership

Staff management

Customer service

Communication

Education

Bachelor's Degree

Job description

Job Description

RESPONSIBILITIES:

• Influence and inspire a dynamic work force
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets
• Complete staff performance evaluations monthly and annually
• Adhere to monthly ordering timeline and supply budgets
• Ensure a high-level of customer service to club members
• With partnership of General Manager, support ancillary departments and sales
• Awareness of monthly departmental goals and monthly projections
• Ensure cleanliness of club per Equinox’s company standard
• Ensure the club is following proper Risk Management and Loss Prevention procedures – Monitor safety and security of club
• Help facilitate all other projects or responsibilities as delegated by the General Manager
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business

Qualifications

• Qualified candidates must have proven leadership ability with 1-3 years of management experience in an operational management industry
• Strong verbal and written communication skills
• High touch customer service experience preferred
• Effective time management and follow up skills
• Bachelor’s Degree preferred
• Will be provided via Assistant General Manager onboarding manual

PHYSICAL REQUIREMENTS

• Ability to lift 25 pounds
• Able to be mobile throughout the facility all day

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Pay Transparency: $80,000 Annually

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.