Assistant General Manager/Sales Manager

Goldfish Swim School; Eagan (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

Goldfish Swim School is seeking an Assistant General Manager / Sales Manager to oversee daily operations, manage staff, and ensure high-quality customer service. This role is vital to maintaining the safety and cleanliness of the facility while driving performance in sales and employee satisfaction. Ideal candidates will have a high school diploma and managerial experience, with a commitment to the core values of Goldfish Swim School.

Benefits

Bonus based on performance

Employee discounts

Free uniforms

Qualifications

• Experience as youth sports instructor/coach or similar is preferred.
• 1-3 years management experience preferred.
• Lifeguard, CPR, First Aid, AED required.

Responsibilities

• Oversees daily operations to ensure quality and success.
• Manages staff for high productivity and employee satisfaction.
• Provides training in sales and marketing to staff.

Skills

Leadership

Sales Performance

Customer Service

Scheduling

Team Management

Education

High school diploma or GED

Bachelor's degree in business administration, communications, or sports administration

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms

Job Title: Assistant General Manager / Sales Manager

Reports to: General Manager

FLSA Status: Exempt

Summary: Oversees the quality and success of Goldfish Swim School daily operations including sales performance and reporting, staffing, cash management, customer service, retail, facility cleanliness, private party operations and workplace employee activities.

Duties and Responsibilities

1. Exhibits daily adherence and leadership regarding Goldfish Swim School core values.
2. Directs and controls daily operations to ensure the school is running per GSS standard operating procedures, as indicated by our “Every Day Golden Experience” matrix.
3. Manages the staff of GSS to ensure high productivity, excellent performance and favorable employee satisfaction.
4. Trains and oversees the front desk to provide superior sales performance and lead management.
5. Interacts with AGMs and Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training.
6. Provides sales and marketing training to all qualified sales staff.
7. Closely and frequently coordinates with our franchisor representatives, local sales & marketing director, Regional Manager, and General Manager.
8. Provides direction in the retail area to ensure products are stored, organized, neatly displayed, and priced for sale.
9. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
10. Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
11. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
12. Initiates and oversees workplace employee activities with the goal of achieving improved employee satisfaction.
13. Ensures compliance with the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains staff on the GSS EAP.
14. Maintains required certifications.
15. Schedules front desk staff and closely coordinates with the General Manager to manage payroll.
16. Fulfills other duties and responsibilities as assigned by the Employer.
    
    

Safety Standards

The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all Minnesota Department of Health safety requirements and operates with a culture of compliance.

Education/Experience

High school diploma or GED required. Bachelor's degree in business administration, communications, or sports administration or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. One to three years management experience is preferred.

Certificates and Licenses

Lifeguard, CPR, First Aid, AED required; training will be provided.

Work Environment

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. Long periods of standing may be required during customer hours.