Assistant General Manager - Premium Services (PBG)

Midwest Shooting Center; Pittsburgh (Allegheny County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts

Career growth opportunities

Performance incentives

Job summary

Midwest Shooting Center in Pittsburgh, PA seeks a Customer Service Manager to lead Premium Services. You will manage member care from onboarding to retention, coach instructors, and ensure high-quality training experiences.

The role partners with Sales and Retail teams to drive exceptional service and loyalty. The position offers an annual salary range of $50,000–$60,000 with performance-based incentives and comprehensive benefits including health, dental, vision, and employee discounts.

Qualifications

• Excellent customer service experience.
• Strong coaching and staff development skills.
• Organizational skills with ability to manage multiple priorities.
• Collaborative, cross‑department communication.

Responsibilities

• Oversee onboarding, payments, delinquency, cancellations, and renewals for accounts.
• Manage training client experience: schedule, deliver, and support sessions.
• Coach instructors to uphold safety, consistency, and professionalism.
• Respond promptly to member inquiries with proactive solutions.
• Track retention, delinquency, and satisfaction to identify improvements.
• Drive member retention and satisfaction through service standards.
• Partner with Sales and Retail/Range for smooth handoffs.
• Lead regular team meetings, performance reviews, and service audits.

Skills

Customer service

Coaching

Team leadership

Communication

Problem solving

Attention to detail

Cross-department collaboration

Job description

A culture that rewards teamwork and performance

Why Midwest Shooting Center

Here at Midwest Shooting Center, we pride ourselves on our inviting atmosphere, top‑notch customer service, and unique approach to the firearms business. We are growing and looking for people to join our team! We are a company that changes the lives of the people that work for us through valuable relationships, professional development, and financial rewards. We have a culture that rewards teamwork and performance, and all Midwest Shooting Center employees are held to high standards. If you think you would be a good fit, please apply below.

At Midwest Shooting Center, we take immense pride in being the fastest‑growing shooting center in the nation. Our employees are the heart and soul of our success, which is why we’ve designed a comprehensive Employee Development Program focused on developing leaders from within.

Employee Compensation

Our compensation packages are aggressive and reward employees for performance, engagement, and initiative. Key parts of our package include: full‑time employees are eligible for healthcare at 90 days, employer sponsored 401k at 6 months, and we prefer to promote internally.

Apply Today

Position: Assistant General Manager – Premium Services

Location: Pittsburgh, PA

Job Id: 309

# of Openings: 1

Position Overview

As a Premium Services Manager, you’ll lead all aspects of member and training client care. From onboarding and account management to issue resolution and retention, you’ll ensure every client and member interaction is handled with accuracy, responsiveness, and care. You’ll also coach and support your team to deliver consistent, high‑quality service that keeps members engaged and loyal.

What You’ll Do

• Oversee all account management processes including onboarding, freezes, payments, delinquency, cancellations, and renewals.
• Manage the training client experience, ensuring sessions are scheduled, delivered, and supported effectively.
• Coach and support instructors to uphold safety, consistency, and professionalism in every training session.
• Respond quickly to member inquiries and concerns, providing proactive and professional solutions.
• Track and analyze key metrics such as retention, delinquency, and satisfaction to identify improvement opportunities.
• Drive member retention and satisfaction through exceptional service standards.
• Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross‑department collaboration.
• Conduct regular team meetings, performance reviews, and service audits to maintain accountability and alignment.

What Success Looks Like

• Members and training clients remain active and engaged long‑term.
• Accounts are accurate, compliant, and efficiently managed.
• Member and client issues are resolved promptly and effectively.
• Online reviews and NPS (Net Promoter Score) consistently reflect exceptional service.
• Collaboration between departments enhances the overall guest experience.

Who You Are

• Highly responsive and customer‑service oriented.
• Excellent communicator and empathetic problem‑solver.
• Organized, detail‑driven, and capable of managing multiple priorities.
• Experienced in coaching and developing front‑line service staff.
• Collaborative, professional, and comfortable working across departments.
• Annual salary range: $50,000–$60,000, depending on experience and performance.
• Performance‑based incentives.
• Health, dental, and vision insurance.
• Employee discounts on products, services, and training.
• Career growth opportunities within a rapidly expanding company.

Join the Midwest Shooting Center Team

If you’re passionate about delivering exceptional service, developing people, and creating long‑term customer loyalty, we want to hear from you. Apply today to become a Customer Service Manager with Midwest Shooting Center.