Assistant General Manager, Pasadena

Equinox Fitness Club; Pasadena (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical

Dental

401K

Complimentary club membership

Product/Service discounts

Job summary

Equinox Pasadena is seeking an Assistant General Manager to lead front desk, maintenance, and kids’ club operations at our Pasadena club. You will hire, train, and manage teams, ensure payroll budgets, and uphold Equinox service standards while driving profitability and guest satisfaction.

The role demands strong leadership, excellent communication, and a track record in customer service. Occasional travel and flexible schedules may apply; salary is transparent at $75,000 as noted.

Qualifications

• 1–3 years of management experience in an operational setting.
• Strong verbal and written communication skills.
• High touch customer service experience preferred.
• Bachelor’s Degree preferred.

Responsibilities

• Influence and inspire a dynamic workforce.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club to brand standards and payroll budgets.
• Complete staff performance evaluations monthly and annually.
• Adhere to monthly ordering timelines and supply budgets.
• Ensure high level of customer service to club members.
• Support ancillary departments and sales with GM.
• Monitor monthly departmental goals and projections.
• Ensure cleanliness of the club to Equinox standards.
• Maintain safety and loss prevention procedures.
• Assist with other projects as delegated by GM.

Skills

Leadership

Communication skills

Customer service

Time management

Financial management

Education

Bachelor’s Degree preferred

Job description

Assistant General Manager, Pasadena

Overview

OUR STORY

We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. In addition to Equinox, our other brands, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Within our portfolio of brands, we have more than 200 locations within every major city across the United States in addition to London, Toronto, & Vancouver.

OUR CODE

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness.We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

RESPONSIBILITIES:

• Influence and inspire a dynamic work force
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets
• Complete staff performance evaluations monthly and annually
• Adhere to monthly ordering timeline and supply budgets
• Ensure a high-level of costumer service to club members
• With partnership of General Manager, support ancillary departments and sales
• Awareness of monthly departmental goals and monthly projections
• Ensure cleanliness of club per Equinox’s company standard
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club
• Help facilitate all other projects or responsibilities as delegated by the General Manager
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business

Qualifications

• Qualified candidates must have proven leadership ability with 1-3 years of management experience in a operational management industry
• Strong verbal and written communication skills
• High touch customer service experience preferred
• Effective time management and follow up skills
• Financial management experience
• Bachelor’s Degree preferred

PHYSICAL REQUIREMENTS

• Ability to lift 25 pounds
• Able to be mobile throughout the facility all day

ADDITIONAL INFORMATION

• Will be provided via Assistant General Manager onboarding manual

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, Medical, Dental, 401K, and a complimentary club membership
• 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Caféservices and Shop items

Pay Transparency: $75,000

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.