Assistant General Manager - Member Experience

Invited - ClubCorp; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a dynamic company in the hospitality industry as an Assistant General Manager – Member Experience, responsible for delivering an exceptional member experience and driving revenue in a club setting. This role requires strategic leadership, collaboration across departments, and a strong focus on member engagement, retention, and profitability. With competitive compensation and comprehensive benefits, this position offers abundant opportunities for personal and professional growth.

Benefits

Medical, Dental, and Vision Benefits

401k Retirement Plan

Ongoing Training and Development

Bonus Potential

Qualifications

• 3-5+ years in hospitality or customer relations.
• High energy, outgoing, and strong communicator.
• Experience in leading teams.

Responsibilities

• Leads the club's member experience strategy.
• Implements multi-channel communication for branding.
• Participates in budget planning for revenue initiatives.

Skills

Customer Relations

Event Management

Marketing Communications

Strategic Thinking

Communication

Education

Undergraduate degree in hospitality management or related field

Tools

CRM/Salesforce

Microsoft Office Suite

Canva

Facebook

Instagram

Job description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since itsinceptionin 1957, Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members, guests and more than17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools,state-of-the-artracquet facilities, fitness centers, and much more.Come bea part of this incredible and inclusive team at Invited !

The Assistant General Manager – Member Experience is a strategic and operational leader responsible for delivering a best-in-class member experience while driving revenue performance across key departments. Reporting to the General Manager, this role is accountable for elevating hospitality standards, executing high-impact programming that drives engagement, retention, and profitability, and leading a cohesive, multi-channel communication strategy. The AGM – Member Experience collaborates cross-functionally—particularly with food & beverage, golf, racquet, and fitness teams—to ensure aligned execution, unlock growth opportunities, and foster a vibrant, member-centric club culture. This role is known internally as Member Experience Director.

What Does a Typical Day Look Like?

• Leads the development and execution of the Club’s member experience strategy, including onboarding, engagement programs, and improving retention
• Partners with Member committees to plan and execute compelling member events and experiences that align with club culture and business goals
• Fosters a welcoming and connected community through personalized service, proactive communication, and "magic moment" experiences
• Innovates and refine offerings based on evolving member needs, feedback, and industry trends
• Implements a multi-channel communication strategy to amplify the club’s brand, promote offerings, and keep members informed and inspired
• Participates in the annual budget planning process; monitor forecasts, and drive revenue through member and guest programs
• Build strong interdepartmental collaboration, ensuring alignment across all club services and member touchpoints

What Does the Ideal Candidate Look Like?

• Experience of 3 – 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations.
• Member-First mindset. High energy, outgoing personality, and strong communicator.
• Prior experience in leading teams and holding people accountable.
• Experience with creating and implementing strategies that drive revenue, club usage and member retention.
• Data and analytical thinker who leads strategy-based initiatives.
• Undergraduate degree preferred. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation.
• Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms, and strong technical literacy with the ability to work in multiple systems.

Compensation Package :Competitive Salary Range; Bonus Potential; Comprehensive Benefits including Medical, Dental, and Vision; 401k Retirement Plan; Ongoing Training and Development. Join our dynamic team and unlock abundant opportunities for personal and professional growth within the private Club industry!

Have more questions? Check out our Invited Jobs websiteformore details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements.Additionalduties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

#LI-JB1