Assistant General Manager - Member Experience

Invited; Farmers Branch (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality industry seeks an Assistant General Manager - Member Experience to provide top-tier member experiences while driving revenue. Responsibilities include developing member strategies, collaborating across departments, and utilizing data-driven decisions to enhance club offerings. This is a full-time mid-senior level position requiring strong leadership and communication skills.

Benefits

Competitive salary

Bonus potential

Comprehensive benefits (medical, dental, vision)

401k

Ongoing training

Growth opportunities within the industry

Qualifications

• 3-5+ years in Hospitality, Event Management, Marketing, or related fields.
• Member-first mindset with high energy and strong communication skills.
• Proven strategies to drive revenue and retention.

Responsibilities

• Develop and execute member experience strategy and engagement programs.
• Collaborate with teams to ensure seamless member experiences.
• Participate in budget planning and revenue driving.

Skills

Communication

Leadership

Customer Relations

Event Management

Data-driven decision making

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

CRM/Salesforce

Canva

Social Media Platforms

Job description

Join to apply for the Assistant General Manager - Member Experience role at Invited.

Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and over 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and more. Be part of this incredible and inclusive team at Invited!

The Assistant General Manager – Member Experience is a strategic and operational leader responsible for delivering a top-tier member experience while driving revenue across key departments. Reporting to the General Manager, this role focuses on elevating hospitality standards, executing impactful programs that boost engagement, retention, and profitability, and leading a multi-channel communication strategy. The AGM collaborates with food & beverage, golf, racquet, and fitness teams to ensure aligned execution, unlock growth, and foster a vibrant, member-centric club culture. Internally, this role is called Member Experience Director.

Typical Responsibilities:

• Develop and execute the club’s member experience strategy, including onboarding and engagement programs.
• Partner with member committees to plan and execute member events that align with club culture and goals.
• Create a welcoming community through personalized service and proactive communication.
• Innovate offerings based on member feedback and industry trends.
• Implement multi-channel communication to promote offerings and keep members informed.
• Participate in budget planning, monitor forecasts, and drive revenue through member and guest programs.
• Ensure collaboration across departments for seamless member experiences.

Ideal Candidate:

• 3-5+ years in Hospitality, Event Management, Marketing, Customer Relations, or related fields.
• Member-first mindset with high energy, outgoing personality, and strong communication skills.
• Experience leading teams and managing accountability.
• Proven strategies to drive revenue, club usage, and retention.
• Data-driven thinker with strategic initiative experience.
• Bachelor's degree preferred in hospitality management, business, sports management, communications, or related fields.
• Technical literacy with Microsoft Office, CRM/Salesforce, Canva, social media platforms, and multiple systems.

Compensation: Competitive salary, bonus potential, comprehensive benefits (medical, dental, vision), 401k, ongoing training, and growth opportunities within the private club industry.

For more info about ClubLife, Employee Experience, Benefits, and Culture, visit our Invited Jobs website and follow us on LinkedIn, Instagram, Twitter, Facebook.

Invited is an Equal Employment Opportunity Employer.

This job posting outlines general requirements and may include additional duties as needed for club operations.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality

Referrals can increase your chances of interviewing at Invited by 2x.