Assistant General Manager-Luxury High Rise

Intuit, Inc.; Atlanta (GA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Retirement plan with company matching

Performance-based bonus

Training and education

IREM & BOMA memberships

Opportunities for advancement

Job summary

Page AMG seeks an Assistant General Manager to oversee daily operations and resident services for a luxury high-rise in Buckhead, Atlanta. You will supervise concierge/front desk, coordinate events, and ensure exceptional hospitality.

Ideal candidates have 3+ years in property management or related fields, strong communication, and organizational skills. This is a full-time onsite role with opportunities for advancement and professional development.

Qualifications

• Minimum three years in property management, hospitality, residential services, hotel operations, or related field.
• Supervisory or assistant management experience.
• Demonstrated commitment to exceptional customer service and hospitality.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities and resolve problems professionally.
• Proficiency with Microsoft Office and ability to learn property management software.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Oversee daily building operations and resident services in Buckhead, Atlanta.
• Coordinate concierge, front desk, and vendor schedules; establish service standards.
• Lead resident events and hospitality initiatives; support a positive workplace culture.
• Prepare management reports and board meeting materials; track deadlines.
• Maintain organized operational records and correspondence; coordinate move-ins/outs.

Skills

Property management

Hospitality mindset

Customer service

Communication skills

Organizational skills

Problem solving

Microsoft Office

PM software

Education

Georgia CAM license

Tools

Property management software

Job description

At Page Association Management Group, we believe exceptional residential management is about more than maintaining a beautiful property. It's about creating a welcoming environment where residents feel recognized, valued, and genuinely cared for. We are seeking a personable, organized, and hospitality-driven Assistant General Manager to support the daily operations and resident experience of a luxury high-rise condominium community in Buckhead, Atlanta. This position is ideal for someone who enjoys working with people, thrives in a fast-paced service environment, and understands that exceptional hospitality is often found in the smallest details.

The Opportunity

The Assistant General Manager will work closely with the General Manager to oversee daily building operations, resident services, concierge coordination, administrative functions, and service standards.

Serving as a key member of the onsite leadership team, this individual will help ensure that residents receive consistent, attentive, and professional service while supporting the efficient operation of the community. The Assistant General Manager will also assume designated operational responsibilities in the General Manager's absence.

Resident Experience & Hospitality

• Serve as a welcoming, accessible, and professional point of contact for residents.

• Build positive relationships with residents while maintaining appropriate professional boundaries.

• Respond to resident inquiries, requests, and concerns with empathy, discretion, and urgency.

• Follow up on resident requests to ensure timely and satisfactory resolution.

• Assist with creating thoughtful move-in experiences and welcoming new residents.

• Identify opportunities to enhance resident satisfaction and convenience.

• Help coordinate resident events, community activities, and hospitality initiatives.

• Promote a culture where every resident interaction reflects exceptional service.

Concierge & Front-of-House Operations

• Support the daily supervision and coordination of concierge and front desk personnel.

• Help establish and maintain consistent service standards for greetings, communication, appearance, and responsiveness.

• Assist with concierge schedules, shift coverage, and operational procedures.

• Monitor package handling, visitor access, deliveries, reservations, and other front-of-house services.

• Provide coaching and feedback to concierge employees.

• Assist with resolving escalated resident service concerns.

• Coordinate with the General Manager to ensure consistent service across all shifts.

Daily Building Operations

• Assist the General Manager with coordinating building operations and daily administrative responsibilities.

• Monitor work orders and follow up with maintenance and engineering personnel.

• Coordinate vendor access, service appointments, and contractor scheduling.

• Conduct routine property walks to monitor cleanliness, appearance, and service standards.

• Help oversee housekeeping and common-area presentation.

• Track operational issues and ensure appropriate follow-through.

• Assist with coordinating move-ins, move-outs, deliveries, and building access procedures.

Administrative & Management Support

• Maintain organized operational records, reports, and correspondence.

• Prepare resident announcements, service notices, and building communications.

• Assist with management reports and board meeting preparation.

• Track outstanding projects, service requests, and administrative deadlines.

• Support implementation of association policies and operational procedures.

• Coordinate with the association's separately retained financial management provider when necessary.

• Assist the General Manager with staff onboarding, training, and scheduling.

Team Leadership & Service Excellence

• Lead by example in professionalism, hospitality, and accountability.

• Help conduct employee briefings and service training.

• Support a positive, collaborative workplace culture.

• Identify service gaps and recommend improvements.

• Encourage employees to take ownership of resident needs and follow through on commitments.

• Serve as the designated onsite operational leader when the General Manager is unavailable.

Required Qualifications

• Minimum three years of experience in property management, hospitality, residential services, hotel operations, or a related customer-facing field.

• Previous experience in a supervisory, team lead, or assistant management position.

• Demonstrated commitment to exceptional customer service and hospitality.

• Excellent written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Ability to manage competing priorities and resolve problems professionally.

• Proficiency with Microsoft Office and the ability to learn property management software.

• Ability to maintain confidentiality and exercise sound judgment.

Preferred Qualifications

• Experience in luxury condominiums, high-rise residential buildings, upscale hotels, or private clubs.

• Previous experience supervising concierge or guest services personnel.

• Familiarity with condominium association operations and resident communications.

• Active Georgia Community Association Manager (CAM) license.

• Experience coordinating vendors, work orders, and building services.

• Experience with resident events and hospitality initiatives.

Compensation & Benefits

Page AMG anticipates offering:

• Annual salary of $50,000–$65,000, based on qualifications.

• Employer-sponsored health insurance.

• Dental and vision insurance options.

• Paid time off and paid holidays.

• Retirement plan with employer matching contributions.

• Performance-based bonus opportunities.

• Professional training and continuing education.

• Company-sponsored IREM and BOMA memberships for eligible employees.

• Opportunities for advancement within Page AMG.

Schedule & Work Environment

This is a full-time, onsite position in Buckhead, Atlanta.

The typical schedule will be Monday through Friday, with occasional evening or weekend responsibilities for resident events, board meetings, and operational needs.

The Assistant General Manager will work closely with the General Manager and onsite departments to ensure consistent building operations and resident service.

What Success Looks Like

The successful Assistant General Manager will help create a building where residents feel welcomed, employees are supported, and daily operations run smoothly. This individual will be approachable, organized, proactive, and attentive to the details that distinguish an exceptional residential experience.