Assistant General Manager - Luma - Maryland

Live! Casino & Hotel Maryland

Hanover (MD)

On-site

USD 64,892 - 89,506

Full time

14 days+

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Benefits offered by this job

Comprehensive group health benefits

Paid Time Off

Tuition Reimbursement

Free parking

Free food and discounted meals

Live! discounts on hotel, F&B, and娱乐

Job summary

Live! Casino & Hotel Maryland is seeking an Assistant General Manager for Luma to lead daily lounge operations and beverage functions in a fast-paced nightlife setting.

You will guide a team to deliver elevated service, manage budgets, and ensure responsible alcohol service while upholding Live!’s standards. The role requires restaurant and beverage management experience, Serv-Safe and RAMP certifications, and the ability to obtain a Maryland gaming license.

Qualifications

Must have Serv-Safe and RAMP certifications.
Must have full working knowledge of POS systems.
Knowledge of approved Responsible Gaming Program.
Willingness and ability to be flexible with work schedule; extended hours may be required.
Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission.

Responsibilities

Adhere to, implement, and uphold all company and departmental policies.
Supervise and assist in daily training of managers and hourly employees; maintain open communication across the department.
Maintain beverage/food inventories and ensure quality control for alcohol service.
Ensure timely, consistent, elevated service aligned with lounge standards.
Assist in managing labor, beverage, and food costs to meet budgeted goals.
Ensure employee and guest safety through strong knowledge of safety procedures.
Ensure compliance with all applicable liquor laws and gaming regulations.
Achieve revenue goals, control expenses, and maximize profitability across lounge operations.
Maintain company operating standards and demonstrate professionalism that reflects Live!’s values.
Respond to guest trends, feedback, and issues to enhance satisfaction and future business.
Extend complimentaries in accordance with the property comp matrix.
Other duties as assigned.

Skills

Restaurant management

Beverage operations

Staff training

Budgeting & cost control

Alcohol service knowledge

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

Serv-Safe certified

RAMP certified

Gaming license eligibility

Job description

Why We Need Your Talents

The Assistant General Manager of Luma plays a vital role in delivering the elevated, high‐energy experience that defines the Live! brand. In this role, you support daily lounge operations, uphold exceptional service standards, and guide a team that thrives in a fast‐paced nightlife environment. Your expertise in both restaurant management and beverage operations ensures flawless execution, responsible alcohol service, and a vibrant atmosphere where guests enjoy unforgettable moments.

Compensation

Min Compensation: USD $64,892.00/Yr.

Max Compensation: USD $89,506.00/Yr.

Overview

Responsibilities

Where You’ll Make an Impact

Adhere to, implement, and uphold all company and departmental policies.
Supervise and assist in daily training of managers and hourly employees; maintain open communication across the department.
Maintain beverage/food inventories and ensure quality control for alcohol service.
Ensure timely, consistent, elevated service aligned with lounge standards.
Assist in managing labor, beverage, and food costs to meet budgeted goals.
Ensure employee and guest safety through strong knowledge of safety procedures.
Ensure compliance with all applicable liquor laws and gaming regulations.
Achieve revenue goals, control expenses, and maximize profitability across lounge operations.
Maintain company operating standards and demonstrate professionalism that reflects Live!’s values.
Respond to guest trends, feedback, and issues to enhance satisfaction and future business.
Extend complimentaries in accordance with the property comp matrix.
Other duties as assigned.

Skills To Help You Succeed

Ability to analyze and interpret restaurant and beverage operation results.
Ability to solve complex problems.
Ability to perform effectively in a fast‐paced, nightlife‐driven environment.
Knowledge of sanitation laws and health regulations and applicable OSHA regulation.
A variety of task and deadlines requires irregular work schedule.
Ability to perform assigned duties in an interruptive environment.
Accuracy in completing assigned duties in a timely manner.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Qualifications

Must Haves

High school diploma or equivalent required; some college preferred.
Preferred, five (5) to seven (7) years of experience in restaurant or lounge management experience, preferably in fine dining, craft cocktail, or nightlife environments.
Must be Serv-Safe and RAMP certified.
Must have full working knowledge of POS.
Must have knowledge of approved Responsible Gaming Program.
Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.

Physical Requirements

Ability to stand for long periods of times without sitting or leaning.
Ability to climb stairs multiple times daily.
Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to climb, bend, stretch, twist or reach with your body and arms.
Ability to work under variable temperatures and noise levels.

Working Conditions

24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

To be part of an exciting experience unlike any other in the market.
To be given the power and responsibility to put service and community first.
To come together as a strong team, while valuing and celebrating our diversity.
To be given the tools, resources, and opportunity to grow in their career.
To work hard and have fun.
Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.