Assistant General Manager - Luma - Maryland

Live! Casino & Hotel Maryland; Hanover (MD); Sur place; USD 64 892 - 89 506; Plein temps

Avantages offerts par ce poste

Comprehensive group health benefits

Paid Time Off

Tuition Reimbursement

Free parking

Free food and discounted meals

Live! discounts on hotel, F&B, and娱乐

Résumé du poste

Live! Casino & Hotel Maryland is seeking an Assistant General Manager for Luma to lead daily lounge operations and beverage functions in a fast-paced nightlife setting.

You will guide a team to deliver elevated service, manage budgets, and ensure responsible alcohol service while upholding Live!’s standards. The role requires restaurant and beverage management experience, Serv-Safe and RAMP certifications, and the ability to obtain a Maryland gaming license.

Qualifications

• Must have Serv-Safe and RAMP certifications.
• Must have full working knowledge of POS systems.
• Knowledge of approved Responsible Gaming Program.
• Willingness and ability to be flexible with work schedule; extended hours may be required.
• Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission.

Responsabilités

• Adhere to, implement, and uphold all company and departmental policies.
• Supervise and assist in daily training of managers and hourly employees; maintain open communication across the department.
• Maintain beverage/food inventories and ensure quality control for alcohol service.
• Ensure timely, consistent, elevated service aligned with lounge standards.
• Assist in managing labor, beverage, and food costs to meet budgeted goals.
• Ensure employee and guest safety through strong knowledge of safety procedures.
• Ensure compliance with all applicable liquor laws and gaming regulations.
• Achieve revenue goals, control expenses, and maximize profitability across lounge operations.
• Maintain company operating standards and demonstrate professionalism that reflects Live!’s values.
• Respond to guest trends, feedback, and issues to enhance satisfaction and future business.
• Extend complimentaries in accordance with the property comp matrix.
• Other duties as assigned.

Connaissances

Restaurant management

Beverage operations

Staff training

Budgeting & cost control

Alcohol service knowledge

Formation

High school diploma or equivalent

Some college preferred

Outils

POS system

Serv-Safe certified

RAMP certified

Gaming license eligibility

Description du poste

Why We Need Your Talents

The Assistant General Manager of Luma plays a vital role in delivering the elevated, high‐energy experience that defines the Live! brand. In this role, you support daily lounge operations, uphold exceptional service standards, and guide a team that thrives in a fast‐paced nightlife environment. Your expertise in both restaurant management and beverage operations ensures flawless execution, responsible alcohol service, and a vibrant atmosphere where guests enjoy unforgettable moments.

Compensation

Min Compensation: USD $64,892.00/Yr.

Max Compensation: USD $89,506.00/Yr.

Overview

The Assistant General Manager of Luma plays a vital role in delivering the elevated, high‐energy experience that defines the Live! brand. In this role, you support daily lounge operations, uphold exceptional service standards, and guide a team that thrives in a fast‐paced nightlife environment. Your expertise in both restaurant management and beverage operations ensures flawless execution, responsible alcohol service, and a vibrant atmosphere where guests enjoy unforgettable moments.

Responsibilities

Where You’ll Make an Impact

• Adhere to, implement, and uphold all company and departmental policies.
• Supervise and assist in daily training of managers and hourly employees; maintain open communication across the department.
• Maintain beverage/food inventories and ensure quality control for alcohol service.
• Ensure timely, consistent, elevated service aligned with lounge standards.
• Assist in managing labor, beverage, and food costs to meet budgeted goals.
• Ensure employee and guest safety through strong knowledge of safety procedures.
• Ensure compliance with all applicable liquor laws and gaming regulations.
• Achieve revenue goals, control expenses, and maximize profitability across lounge operations.
• Maintain company operating standards and demonstrate professionalism that reflects Live!’s values.
• Respond to guest trends, feedback, and issues to enhance satisfaction and future business.
• Extend complimentaries in accordance with the property comp matrix.
• Other duties as assigned.

Skills To Help You Succeed

• Ability to analyze and interpret restaurant and beverage operation results.
• Ability to solve complex problems.
• Ability to perform effectively in a fast‐paced, nightlife‐driven environment.
• Knowledge of sanitation laws and health regulations and applicable OSHA regulation.
• A variety of task and deadlines requires irregular work schedule.
• Ability to perform assigned duties in an interruptive environment.
• Accuracy in completing assigned duties in a timely manner.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Qualifications

Must Haves

• High school diploma or equivalent required; some college preferred.
• Preferred, five (5) to seven (7) years of experience in restaurant or lounge management experience, preferably in fine dining, craft cocktail, or nightlife environments.
• Must be Serv-Safe and RAMP certified.
• Must have full working knowledge of POS.
• Must have knowledge of approved Responsible Gaming Program.
• Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
• Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.

Physical Requirements

• Ability to stand for long periods of times without sitting or leaning.
• Ability to climb stairs multiple times daily.
• Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to climb, bend, stretch, twist or reach with your body and arms.
• Ability to work under variable temperatures and noise levels.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.