Assistant General Manager - Loverboy

Bottling Department; San Antonio, Northern (TX, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Loverboy is seeking an Assistant General Manager to lead daily restaurant operations in San Antonio, TX. You will partner with the Director of Operations and Executive Chef to deliver exceptional service and a superior culinary program. You will coach and develop staff, manage guest relations, and drive financial performance.

The role requires strong communication, budgeting understanding and hands-on leadership in a high-service environment. A luxury or ultra-luxury background is preferred.

Qualifications

• Passionate and knowledgeable about food and beverage and creating a unique guest experience.
• Ability to diplomatically deal with difficult situations and people while exhibiting professionalism.
• Excellent communication skills and strong problem solving abilities.
• Ability to read, write, and communicate effectively with other departments, guests and vendors.
• Ability to taste a variety of dishes and ingredients and provide feedback.
• Minimum of 2-3 years of management experience in a high service oriented restaurant.
• Minimum of one year experience in a similar position, preferably with a luxury or ultra-luxury restaurant.

Responsibilities

• Provide an exceptional guest experience and service.
• Interview, hire, train, coach, counsel and develop associates.
• Maintain high associate satisfaction through hands-on involvement and empowerment.
• Understand budgets, forecasting and financial statements and operate within parameters.
• Assist in monthly inventory of liquor, beer and wine and manage costs.
• Create ongoing training programs to ensure consistent service standards and knowledge.
• Establish par levels for supplies and equipment; process requisitions.
• Maintain knowledge of liquor brands, beers, wines and major wines by the glass.
• Ensure sanitation, safety, and compliance; maintain security systems.
• Participate in payroll, scheduling and labor forecasting; adjust as needed.
• Foster cooperative working climate and manage morale.
• Conduct pre-shift meetings and review daily business information.
• Prepare weekly work schedules in line with staffing guidelines.

Skills

Interviewing

Hiring

Training

Coaching

Guest service

Communication

Problem solving

MS Office

OpenTable

Micros

Tools

MS Office

OpenTable

Micros

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant General Manager - Loverboy

Regular Full-Time San Antonio, TX, US

Summary/Objective

Assist in providing leadership to ensure an extraordinary restaurant experience for the guests. Work with the Director of Operations – Food & Beverage and the Executive Chef & Culinary Director to develop an outstanding culinary and service program for the restaurant and amenity program for in-room dining. Assist in managing all areas of the restaurant and in-room dining by working as part of a management team that is dedicated to hospitality and service. Train, coach and counsel associates on menu knowledge and guest service and encourage personal and professional growth.

Essential Functions

• Provide and ensure an exceptional experience for all guests.
• Participate in the interviewing, hiring, training, coaching,counselingand development of associates.
• Maintains high level of associatesatisfaction through hands on involvementand creating a culture of empowerment.
• Basic understanding of budgets, forecasting and financial statements and able tooperatewithin established parameters.
• Assistin performingmonthly inventory of liquor, beer and wineand contribute tomaintainingbudgeted costs.
• Assistin creatingongoing training programs to ensure consistent executionof service standardsand menu knowledge of the associates.
• Establish andmaintainpar levels for supplies and equipment. Complete requisitions to replenish shortages oradditionalitems needed for theanticipatedbusinessincluding amenity program.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in restaurant and the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain safe, secure, and healthy facility byestablishing, following, and enforcing sanitation standards and procedures;complying withhealth and legal regulations;maintainingsecurity systems.
• Update job knowledge byparticipatingin educational opportunities; reading professional publications,maintainingpersonal networks , participating in professional organizations.
• Assistin conducting annual Touchpoint discussions of hourly & salariedassociates.
• Assistwith daily/weekly payroll and tip distribution records.
• Foster and promote a cooperative working climate, maximizing productivity and associatemorale.
• Conduct pre-shift meeting with associatesand review all information pertinent to the day's business.
• Assistin preparing weekly work schedulesin accordance withstaffing guidelines and labor forecasts.Adjust schedules throughout the week tomeet the business demands. Monitor and address associate time and attendance.

Working Conditions/Physical Demands

• Able to lift 50 pounds.
• Able to stand on feet forlong periodsof time in a hot environment.
• Schedule will reflect business demands.Long and unusual hours on occasion.
• Exposure to heat, steam, humidity as well asrefrigerationup to freezing temperatures

Required Education and Experience

• Passionate and knowledgeable about food and beverage and creating a unique guest experience.
• Ability to diplomatically deal withdifficult situationsand people whileexhibitinga consistent level of professionalism.
• Excellent communication skills as strong problem solving skills.
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests and vendors.
• Ability to taste a variety of dishes and ingredients and provide feedback
• Minimum of 2-3 years of management experience in a high service oriented restaurant.
• Competent use of MS Office, Open Table and Micros programs
• Minimum of one yearexperience in a similar position, preferably with a luxury or ultra-luxury restaurant

Safety Responsibilities

Must learn and comply with all Company safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions; must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.