Assistant General Manager - Loverboy

Silver Ventures, Inc.; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Loverboy in San Antonio, TX is seeking an Assistant General Manager to provide leadership and ensure an extraordinary restaurant experience for guests. You will work with the Director of Operations – Food & Beverage and the Executive Chef to develop an outstanding culinary and service program for the restaurant and in-room dining.

Lead the restaurant management team, train and coach associates, monitor budgets and schedules, and maintain high guest satisfaction through proactive service and

Qualifications

• Minimum of 2-3 years of management experience in a high service oriented restaurant.
• Competent use of MS Office, Open Table and Micros programs.
• Passionate and knowledgeable about food and beverage and creating a unique guest experience.
• Ability to read, write, and communicate professionally with guests and vendors.
• Excellent communication skills and strong problem solving abilities.

Responsibilities

• Provide an exceptional guest experience and maintain service standards.
• Interview, hire, train, coach, counsel and develop associates.
• Manage staffing, payroll, and scheduling to meet business needs.
• Oversee budgets, forecasting and financial statements within parameters.
• Lead daily operations for the restaurant and in-room dining as part of the management team.

Skills

Management experience

Guest service

Communication skills

Problem solving

Staff development

Tools

OpenTable

Micros

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant General Manager - Loverboy

Regular Full-Time San Antonio, TX, US

Summary/Objective

Assist in providing leadership to ensure an extraordinary restaurant experience for the guests. Work with the Director of Operations – Food & Beverage and the Executive Chef & Culinary Director to develop an outstanding culinary and service program for the restaurant and amenity program for in-room dining. Assist in managing all areas of the restaurant and in-room dining by working as part of a management team that is dedicated to hospitality and service. Train, coach and counsel associates on menu knowledge and guest service and encourage personal and professional growth.

Essential Functions

• Provide and ensure an exceptional experience for all guests.
• Participate in the interviewing, hiring, training, coaching,counselingand development of associates.
• Maintains high level of associatesatisfaction through hands on involvementand creating a culture of empowerment.
• Basic understanding of budgets, forecasting and financial statements and able tooperatewithin established parameters.
• Assistin performingmonthly inventory of liquor, beer and wineand contribute tomaintainingbudgeted costs.
• Assistin creatingongoing training programs to ensure consistent executionof service standardsand menu knowledge of the associates.
• Establish andmaintainpar levels for supplies and equipment. Complete requisitions to replenish shortages oradditionalitems needed for theanticipatedbusinessincluding amenity program.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in restaurant and the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain safe, secure, and healthy facility byestablishing, following, and enforcing sanitation standards and procedures;complying withhealth and legal regulations;maintainingsecurity systems.
• Update job knowledge byparticipatingin educational opportunities; reading professional publications,maintainingpersonal networks , participating in professional organizations.
• Assistin conducting annual Touchpoint discussions of hourly & salariedassociates.
• Assistwith daily/weekly payroll and tip distribution records.
• Foster and promote a cooperative working climate, maximizing productivity and associatemorale.
• Conduct pre-shift meeting with associatesand review all information pertinent to the day's business.
• Assistin preparing weekly work schedulesin accordance withstaffing guidelines and labor forecasts.Adjust schedules throughout the week tomeet the business demands. Monitor and address associate time and attendance.

Working Conditions/Physical Demands

• Able to lift 50 pounds.
• Able to stand on feet forlong periodsof time in a hot environment.
• Schedule will reflect business demands.Long and unusual hours on occasion.
• Exposure to heat, steam, humidity as well asrefrigerationup to freezing temperatures

Required Education and Experience

• Passionate and knowledgeable about food and beverage and creating a unique guest experience.
• Ability to diplomatically deal withdifficult situationsand people whileexhibitinga consistent level of professionalism.
• Excellent communication skills as strong problem solving skills.
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests and vendors.
• Ability to taste a variety of dishes and ingredients and provide feedback
• Minimum of 2-3 years of management experience in a high service oriented restaurant.
• Competent use of MS Office, Open Table and Micros programs
• Minimum of one yearexperience in a similar position, preferably with a luxury or ultra-luxury restaurant

Safety Responsibilities

Must learn and comply with all Company safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions; must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.