Assistant Manager

mandrake; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Uniforms provided

Paid vacation days

Meal discounts

Advancement opportunities

Job summary

mandrake in Columbus, Ohio is looking for a motivated Assistant General Manager to lead restaurant operations. In this role, you'll ensure excellent guest service, oversee staff training, and manage restaurant performance. Join a dynamic team committed to maintaining high standards and fostering a positive work environment.

This position empowers you to make critical management decisions while aligning with the brand values. Enjoy perks like uniforms provided, paid vacation days, and advancement opportunities.

Qualifications

• Proven leadership skills in a restaurant or food service environment.
• Ability to train and develop staff effectively.
• Strong focus on guest service and operational efficiency.

Responsibilities

• Manage restaurant operations alongside the General Manager.
• Recruit, train, and evaluate employees according to company standards.
• Ensure exceptional guest service and food quality.

Skills

Leadership

Employee Training and Development

Guest Service

Budget Management

Job description

If you're a positive, high performer and a born leader, then we want to talk to you! As the Assistant General Manager, you'll enjoy the following work-related perks: uniforms provided, paid vacation days, meal discounts, and advancement opportunities.

Summary

The Assistant General Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the General Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

Essential Duties and Responsibilities

• Monitors staffing levels; recruits and selects employees to talent and job profiles
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
• Assigns activities and tasks
• Identifies and develops internal candidates for management and Team Leader positions
• Treats employees with respect and dignity and regularly recognizes and rewards employees
• Complies with all state and federal labor laws and regulations
• Manages daily activities to achieve excellence in restaurant operational performance
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
• Reviews practices and modifies as needed to continuously improve the guest experience
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
• Identifies trends and implements action plans for improvement
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
• Considers cost/benefit impact of financial decisions and works to protect the brand
• Monitors costs and adherence to budget and restaurant goals

The Assistant General Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development.

Physical Requirements

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 50 lbs. as needed
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting
• Maintains strong personal image and uniform standards