Assistant General Manager Kirkland

Restore Hyper Wellness; Kirkland (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Wellness resources

Training & development

Employee discounts

Advancement opportunities

Job summary

Restore Hyper Wellness in Kirkland is seeking an Assistant General Manager to optimize front-of-house operations, drive membership and service sales, and ensure a high-touch client experience across the studio.

You will lead Restore Experts, shape the First-Time Visitor journey, manage daily procedures, monitor KPIs, and partner with ownership to meet performance goals while delivering exceptional service and a welcoming community.

Qualifications

• 1-3 years of management experience in sales, marketing, or retail/service industries.
• Strong sales background with a track record of hitting membership and service targets.
• Excellent communication and organizational skills.
• Passion for wellness and helping people improve their lives.
• Flexible schedule including weekends and occasional evenings for events.

Responsibilities

• Oversee hiring, onboarding, scheduling, and performance management for all Restore Experts.
• Lead member conversions and client journeys, including post-visit follow-ups and ensuring consistency.
• Manage daily studio operations, opening/closing, inventory, cleanliness, and scheduling while driving KPIs.
• Execute local marketing and CRM campaigns and support events to drive new client traffic.

Skills

People leadership

Sales leadership

Communication

Customer service

Flexibility

Job description

Benefits

• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Assistant General Manager (AGM)

Location: Kirkland

Classification: Full-Time / Hourly + Commission

This position focuses on optimizing the front-of-house experience, driving membership and service sales, and ensuring efficient daily operations. The Assistant General Manager (AGM) serves as a bridge between sales, operations, and marketing, ensuring every client receives a consistent, high-touch experience aligned with Restore's mission.

Key Responsibilities

People Leadership & Development -Restore Expert Team

• Oversee hiring, onboarding, scheduling, and performance management for all Restore Experts
• Conduct regular 1:1s, team meetings, and ongoing training to develop a high-performing front-of-house team.
• Coach staff on membership sales, service recommendations, client engagement, and SOP adherence.
• Foster a fun, professional, and client-centered studio culture.

Client Experience & New Client Journey

• Own the First-Time Visitor/Client Journey, including consultations, tours, and membership conversion.
• Ensure follow-up touchpoints (texts, calls, emails) are executed consistently post-first visit.
• Partner with specialty teams to create a seamless handoff between front desk and medical//esthetic teams.
• Lead Restore Experts in delivering exceptional service during check-in, handoffs, scheduling, and retail interactions.

Operational Excellence & Sales Leadership

• Oversee completion of daily studio operations: opening/closing procedures, inventory, cleanliness, and scheduling.
• Monitor and drive front-end KPIs: membership conversion, first-time visitor conversion, rebooking %, average ticket, and services per client.
• Lead execution of franchise initiatives targeted toward the non-specialty team.
• Partner with ownership and General Manager to ensure studio-wide performance goals are met.

CRM & Community Engagement

• Execute local marketing campaigns in coordination with ownership and General Manager.
• Oversee CRM and responses from digital marketing touchpoints (mass texts, email blasts, client journeys).
• Support event execution, community outreach, and lead generation initiatives to drive new client traffic.

Qualifications

• 1-3 years of management experience in sales, marketing, or retail/service industries.
• Strong sales background with a track record of hitting membership and service targets.
• Excellent communication and organizational skills.
• Passion for wellness and helping people improve their lives.
• Flexible schedule including weekends and occasional evenings for events.

Benefits

• Health Coverage: Medical insurance (Full-Time, effective within 60 days).
• Paid Time Off (PTO): Available for Full-Time team members.
• Wellness Perks: Complimentary and discounted Restore services.
• Compensation: Bonus opportunities.
• Career Growth: Pathways to advance within Restore's leadership structure.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.