Assistant General Manager (Janitorial)

Boca Radiology Group; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in facility services is looking for a Service Supervisor in Miami. This role is responsible for coordinating service activities, ensuring quality control, and managing customer relationships. Candidates must have at least three years of supervisory experience in a service-oriented environment and a strong understanding of safety regulations. Join a team dedicated to providing exceptional service and enhancing client satisfaction.

Benefits

Comprehensive benefits package

Qualifications

• Minimum three years of supervisory experience in a service-oriented environment.
• Knowledge of OSHA safety regulations and chemical handling.
• Ability to write reports and present information effectively.

Responsibilities

• Coordinate service activities and ensure compliance with customer specifications.
• Manage quality control and safety programs.
• Develop operational improvement plans for assigned buildings.

Skills

Customer Service

Quality Control

Cost Control

Personnel Management

Client Relationship Management

Education

High School degree

Job description

Responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

Essential Duties

• Coordinate service activities for assigned building. Ensure that services are performed as contracted.
• Control supplies, equipment, and personnel necessary to meet customer specifications.
• Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
• Manage the company's quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attend ABM training workshops when scheduled.
• Develop operational improvement plans and implements process changes within assigned buildings.
• Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.
• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
• Create reports, proposals, and monthly presentations
• Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
• Responsible for scheduling periodic maintenance schedule. Knowledge of floor work, high dusting, bright works, project works, preventive maintenance.
• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
• Work with General Manager to develop an action plan for all invoices that are outside of the contractual parameters.
• Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.
• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.
• Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.
• Client Relationship Management:
  • Cultivate and maintain strong, positive relationships with airport management and other key stakeholders.
  • Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective resolution.
  • Regularly communicate with clients to understand their needs and expectations and adjust services accordingly.
  • Develop and implement strategies to enhance client satisfaction and retention.

* Perform other duties as assigned.

Minimum Requirements

• High School degree is required.
• Minimum of three (3) years of supervisory experience in a service/customer oriented environment.
• Experience in cost estimating/pricing work.
• Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

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About Us

ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.