Assistant General Manager: Guest Experience Leader

Banyan Tree Companies; Pearland (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Banyan Tree Companies seeks an experienced Assistant General Manager for a Courtyard by Marriott in Pearland, TX. The AGM will lead daily operations, drive guest satisfaction, and manage a strong hospitality team under the General Manager's guidance.

The role requires hands-on leadership, a proactive approach, and a focus on maintaining brand standards, profitability, and operational excellence in a fast-paced hotel environment.

Qualifications

• Minimum 2-3 years of hotel management or supervisory experience.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Experience with hotel property management systems and Microsoft Office applications.

Responsibilities

• Oversee daily hotel operations in collaboration with the General Manager.
• Monitor guest satisfaction scores and respond to guest feedback.
• Lead, coach, and develop hotel associates and department leaders.
• Assist with scheduling, payroll, and staffing levels.
• Support monthly financial reporting, forecasting, and budget management.
• Ensure compliance with Marriott brand standards and company policies.

Skills

Leadership

Communication

Organization

Problem-solving

Tools

Property management systems

Microsoft Office

Job description

Banyan Tree Companies seeks an experienced Assistant General Manager for a Courtyard by Marriott in Pearland, TX. The AGM will lead daily operations, drive guest satisfaction, and manage a strong hospitality team under the General Manager's guidance.

The role requires hands-on leadership, a proactive approach, and a focus on maintaining brand standards, profitability, and operational excellence in a fast-paced hotel environment.