Assistant General Manager — Guest Experience Lead

Lettuce Escape; Glenview (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Quarterly Bonus

Paid Time Off

401(k)

Medical Insurance

Dental & Vision Insurance

Life & Accidental Insurance

Domestic Partner Benefits

Restaurant Discounts

Employee Assistance Program

Job summary

Ema Glenview, part of Lettuce Entertain You Restaurants, is hiring an Assistant General Manager with AGM leadership experience to oversee daily operations and guest service.

The candidate will train and develop teams, manage HR and administrative duties, and partner with the GM to drive costs, sales and a culture of caring.

This position offers a competitive salary, quarterly bonus, medical, dental and vision insurance, 401(k), restaurant discounts and room to grow within a 130+ location family.

Qualifications

• 5+ years of restaurant management experience.
• 2+ years of AGM experience in a full-service restaurant.
• Skilled in leading and developing teams.
• Experienced with inventory and BOH systems.

Responsibilities

• Ensure day-to-day business operations run smoothly.
• Assist with training, recruiting, HR and administrative duties; assist and financials / statement preparation; and assist the GM with customer service inquiries.
• Organize, run and supervise smooth and efficient daily opening and closing shifts, ensuring an exceptional guest and employee experience.
• Provide guidance and leadership to hourly and management teams while fostering our Culture of Caring.
• Respond immediately and effectively to guest and employee needs and feedback.
• Assist GM in managing costs, driving sales and growing the business in support of financial goals.
• Partner with GM and management team to interview, hire, onboard, train, supervise and develop all BOH employees and teams as needed.
• Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries.
• Model and promote teamwork across all teams.
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy.
• Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites with or without overnight travel, as needed.
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds.

Skills

Leadership

Team development

Guest service

Operations management

Tools

BOH systems

Job description

Ema Glenview, part of Lettuce Entertain You Restaurants, is hiring an Assistant General Manager with AGM leadership experience to oversee daily operations and guest service.

The candidate will train and develop teams, manage HR and administrative duties, and partner with the GM to drive costs, sales and a culture of caring.

This position offers a competitive salary, quarterly bonus, medical, dental and vision insurance, 401(k), restaurant discounts and room to grow within a 130+ location family.