Assistant General Manager Social, Golf

Five Iron Golf; New York (NY); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Long/Short term disability insurance

401K

Meals while working

Job summary

Five Iron Golf in New York City is seeking an Assistant General Manager - Social to work closely with the GM to deliver the Five Iron experience: fun, enlightened hospitality and memorable moments.

Responsibilities include driving revenue from simulator rentals, food & beverage, and leagues; recruiting, onboarding, training staff; overseeing operations, events, and community marketing; and maintaining service standards to ensure guest enjoyment for all guests.

Qualifications

• 5+ years of hospitality management experience with at least 1 recent year in a GM/AGM role.
• Strong leadership and ability to lead by example.
• Excellent communication, time management and organizational skills.
• Energy, enthusiasm and a positive attitude; able to work in a fast-paced setting.
• Availability for evenings, weekends and holidays; able to manage staffing and events.

Responsibilities

• Drive revenue in Simulator Rentals, Food and Beverage Sales, and League sales.
• Recruit, hire, and train staff; manage onboarding and ongoing education.
• Evaluate employee performance to meet day-to-day needs.
• Oversee social operations including leagues, sims, events, and staffing.
• Maintain service standards and knowledge of products, promotions, and P&L.
• Support community relations and local marketing; ensure guest enjoyment.

Skills

Leadership

Communication

Time management

Organization

Staff training

Scheduling

Customer service

Adaptability

Job description

Description

Backed by Callaway Golf and Danny Meyer's Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

Description

Backed by Callaway Golf and Danny Meyer's Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

Assistant General Manager - Social

works hand in hand with the GM - Social to provide all the fun that Five Iron Golf can offer. The AGM coaches our staff to deliver exceptional service, genuine, enlightened hospitality and delivers on the Five Iron promise of fun, memorable experiences people will want to share with family and friends!

Responsibilities Include But Not Limited To The Following

• Drive revenue in Simulator Rentals, Food and Beverage Sales and League sales
• Participate in the recruitment, hiring, and training of all staff
• Manage the onboarding and continued education of new hires
• Active evaluation of employee performance to ensure day-to-day business needs are met
• Manage and oversee all operations of the social side of the business, including leagues, sim rental experience, event execution, facilities maintenance, food & beverage service, and social staff scheduling
• Set and manage above-and-beyond service standards for all staff
• Maintain extensive knowledge of all of our products, business lines and promotions
• Maintain an understanding of the P&L of the location
• Support the efficient operation of the space by monitoring and reducing labor and other operating costs
• Assist in building relationships within the community and engaging in local marketing efforts
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf

Required Qualifications

• 5+ years of hospitality management experience with at least 1 recent year as Assistant General Manager or General Manager
• Strong leadership ability and willingness to lead by example
• Exemplary communication, time management and organization skills
• Upbeat energy and enthusiasm and a positive attitude
• Ability to think on your feet and manage customer expectations
• Ability to work in a fast paced environment
• Availability to be present in the space on evenings, weekends and holidays
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs
• Ability to obtain proper licensing and certifications for the location

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short Term Disability*
• Accident and Critical Illness Insurance*
• 401K *
• Meals while working are included for free

Pay: $70K - $77K/yr + bonus potential of up to 10K

Job Type: Exempt, full time

Schedule: Nights and weekends required

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.