Assistant General Manager - Full Time

Gold's Gym - VA/MD/SC; Bowie (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic fitness leader as an Assistant General Manager! This role offers the chance to shape the gym's operations and enhance member experiences. You'll be at the forefront of promoting membership sales, ensuring exceptional guest service, and leading a dedicated team. With a focus on training and development, you will help cultivate a positive environment that fosters growth for both staff and members. If you are passionate about fitness and have a knack for customer service and sales, this opportunity could be your next career move. Embrace the chance to make a real impact in a thriving fitness community!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability

Life Insurance

Paid Time Off

Gym Membership

25% Discount on Retail Products

Qualifications

• High school diploma or equivalent required; CPR certification needed.
• Experience in customer service and sales roles is essential.

Responsibilities

• Assist the General Manager in gym operations and membership sales.
• Promote membership sales and ensure outstanding guest service.

Skills

Customer Service

Sales

Staff Training

Guest Service

Education

High School Diploma or Equivalent

Associates or Bachelor’s Degree in Business

Job description

Today Gold’s Gym is the most recognized name in fitness serving more than 3 million members in 38 states and 28 countries around the world. Always at the forefront of the fitness revolution, Gold’s Gym has continually evolved its profile by equipping gyms with the best amenities, the latest in cardio and strength training equipment, and functional training areas as well as the most dynamic group exercise programs including Zumba, yoga, group cycling, mixed martial arts, muscle endurance training, and Pilates. We also offer signature classes which include GRIT, P90X, and RIP 60.

Gold’s Gym is growing and looking for an Assistant General Manager to help us redefine strength. We’ll challenge your skills, talents, and abilities and reward your every success. Ask yourself if you have what it takes. Become an active participant in our growth and you’ll share in the rewards for your efforts.

ASSISTANT GENERAL MANAGER

The Assistant General Manager is responsible for assisting the General Manager in the overall operation of the gym and for selling gym memberships.

Essential Functions

1. Promotes membership sales and assists with retention efforts of members.
2. Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and maintaining outstanding standards, solid promotional knowledge, and all other components of guest services.
3. Recruits, trains, develops, and communicates with all staff as well as assesses performance as needed under the direction of the General Manager.
4. Maintains all merchandising standards, display presentations, and signing standards and monitors inventory levels.
5. Properly delegates, monitors, and evaluates specifically assigned responsibilities of subordinate team members.
6. Maintains adherence to all company policies and procedures.
7. Manages employee issues and member issues in the absence of the General Manager.
8. Performs any other duties as assigned by the supervisor.

Position Type/Expected Hours of Work

This is a Full-Time, Non-Exempt position. Evenings and weekends required.

Required Education, Experience, and Certifications

1. High school diploma or equivalent.
2. Experience in a customer service and sales role.
3. Current CPR Certification or ability to obtain within 30 days of employment – the company will provide this training if not already certified.

Preferred Education and Experience

1. Fitness industry experience.
2. Associates or Bachelor’s degree in business or related field.
3. Supervisory experience of customer service and sales roles.

Benefits

1. Competitive salary plus bonus/commission opportunities.
2. Full-Time employees are eligible for benefits including medical, dental, vision, short-term disability, and life insurance.
3. Paid time off for Full-Time employees.
4. Full-Time employees are eligible to receive a gym membership for themselves and their spouse or domestic partner for the length of their employment.
5. Discount (25%) on all retail products.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.