Assistant General Manager - Dolphin

Gap Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Gap Inc. is seeking an Assistant General Manager to partner with the General Manager in creating and executing the store business plan. You will lead by example, coaching Assistant Managers, Leads, Experts and Brand Associates to deliver a best-in-class customer experience.

You will drive profitable sales growth, oversee merchandising and customer operations, and ensure compliance while promoting a high-performing team culture. Travel and flexible scheduling are part of the role.

Qualifications

• 2–4 years of retail management experience required.
• High school graduate or equivalent.
• Excellent written and verbal communication with customers and team.
• Proven ability to coach and mentor staff to achieve goals.
• Metrics-driven with ability to translate data into action.
• Willing to work a flexible schedule including holidays, evenings, overnights and weekends.
• Strong time management and prioritization in a fast-paced store setting.
• Knowledge of retail operations and strategies.
• Capable of lifting up to 30 pounds and moving around the sales floor and stockroom.
• Willingness to travel as needed and ensure compliance.

Responsibilities

• Build effective teams and drive a culture of high performance and engagement.
• Support the execution of performance goals and developmental plans for store team.
• Support strategies using a customer-centric mindset to drive store sales.
• Recruit, hire, onboard, develop and lead a team of managers and employees.
• Provide coaching and feedback to build capabilities and improve results.
• Own assigned area of responsibility within the store.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties and ensure SOP compliance.
• Represent the brand and stay aware of competition and retail landscape.
• Promote community involvement and omnichannel experiences.

Skills

Retail management

Communication

Mentoring

Metrics-driven

Flexible schedule

Time management

Organizational skills

Customer focus

Cross-functional collaboration

Education

High school diploma or equivalent

Job description

About the Role

As an Assistant General Manager, you’ll work with the General Manager to create, execute and maintain the store business plan. You’re a critical leader in driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. You’ll lead others by teaching and coaching Assistant Managers, Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. You are expected to lead the team in the absence of your General Manager.

What You’ll Do

• Build effective teams and drive a culture of high performance and engagement.

• Support the execution of performance goals and developmental plans for store team.

• Support strategies and processes using a customer-centric mindset to delivers results and drives store sales.

• Recruit, hire, onboard, develop and lead a team of managers and employees.

• Be accountable for team performance through teaching, coaching and providing feedback to build capabilities.

• Own assigned area of responsibility.

• Implement action plans to maximize efficiencies and productivity.

• Perform Service Leader duties.

• Ensure consistent execution of standard operating procedures.

• Represent the brand and understand the competition and retail landscape.

• Promote community involvement.

• Leverage an omni-channel to deliver a frictionless customer experience.

Who You Are

• A current or former retail employee with 2-4 years of retail management experience.

• A high school graduate or equivalent.

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

• Driven by metrics to deliver results to meet business goals.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Organized and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.

• Knowledgeable of our business and the retail environment and it to evolve store strategies to help meet goals.

• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

• Ability to travel as required.

• Ensure all compliance standards are met.