Assistant General Manager - Customer Experience Leader

MOM; Naperville (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k and matching

Employee discount 30%

Paid time off

Leave for bonding

Job summary

MOM is expanding in the Chicago area, with the Naperville store opening in Q1 2027. The Assistant General Manager will train at Mount Prospect before leading operations in Naperville, focusing on developing a strong team and delivering exceptional customer service.

The role offers competitive pay at $60,000 per year, plus medical, dental, vision, 401k with matching, a 30% employee discount, paid time off, and bonding leave. We value attitude, work ethic, and potential over experience.

Qualifications

• Passion for team development and mindful leadership.
• Laser-like focus on the customer experience.
• Ability to train employees on key operational elements.
• Team player who can jump in and assist when needed.

Responsibilities

• Lead and develop the team with mindful leadership.
• Maintain exceptional customer experience.
• Train staff on standard operating procedures and key tasks.
• Collaborate with store leadership to support opening Naperville.

Skills

Team development

Customer experience focus

Training employees

Team player

Job description

MOM is expanding in the Chicago area, with the Naperville store opening in Q1 2027. The Assistant General Manager will train at Mount Prospect before leading operations in Naperville, focusing on developing a strong team and delivering exceptional customer service.

The role offers competitive pay at $60,000 per year, plus medical, dental, vision, 401k with matching, a 30% employee discount, paid time off, and bonding leave. We value attitude, work ethic, and potential over experience.