Assistant General Manager - Blair Hill Restaurant Group

Relais & Châteaux; Greenville (ME); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Housing available

Job summary

Blair Hill Inn, a Relais & Châteaux property in Maine, seeks a General Manager for Blair Hill Restaurant Group to lead front of house operations across two restaurants. You will work with the Executive Chef to uphold service excellence in a boutique resort setting.

Ideal candidates have 5+ years in restaurant supervision and serving, with knowledge of wine and spirits, and a passion for guest experience. Competitive salary and housing options are offered.

Qualifications

• 5+ years of restaurant supervisor / management experience.
• 5+ years of serving experience.
• Knowledge of wine and spirits desired.

Responsibilities

• Lead front of house operations for two restaurants in collaboration with the Executive Chef.
• Maintain service standards and SOPs; train staff accordingly.
• Schedule staffing to meet customer service goals and labor needs.
• Oversee guest relations and resolve complaints professionally and urgently.
• Monitor beverage controls and POS system procedures.
• Audit guest checks and ensure cash control compliance.

Skills

Restaurant management

Serving experience

Wine knowledge

Job description

General Manager - Blair Hill Restaurant Group

• Full-time
• Department: Executive Management & Support Functions

Overlooking Maine’s largest glacier lake, Blair Hill Inn’s stunning ten-guest room country estate sits commandingly atop a 20′ high, 900′ long field stone wall. Its hillside perch provides one of the most beautiful, expansive lake views in the world. This destination resort sprawls across 79 acres with private hiking trails, scenic overlooks, a trout pond, fields and woodlands. Once a breeding farm built in 1891, it is now a finely restored boutique hotel with exquisite décor and exceptional service.

The hotel’s restaurants serve locally sourced farm-to-table menu and the handsome wood-paneled cocktail lounge offers fine wines, seasonal cocktails, and small bites. The warm welcome, individual service, absolute discretion and love of detail are evidenced by being the only Relais & Châteaux designated hotel and restaurant in Maine.

We are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Partner with our Executive Chef to lead our two restaurants’ front of house team and guest experience. Directs and coordinates all front of house activities regarding the restaurant by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintains current and accurate standard operating procedural manuals to include service standards, and payment handling procedures.
• Train staff to follow up and maintain serving standards.
• Responsible for providing excellent service to guests.
• Prepare and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards.
• Organize regularly scheduled training classes and meetings with the entire staff of each area.
• Responsible for New Hire staff selection, interviewing, orientation and department training.
• Provide detailed training to all staff specific to compliance responsibilities to State Health Regulations.
• Control "front of house" operating expenses in accordance with weekly sales projections
• Ensures adherence to beverage controls per company and department policies.
• Performs POS System voids, management functions and programming within department procedures.
• Responds to guest inquiries, complaints in a professional and urgent manner.
• Ensures adherence to all defined department/company standard operating procedures within department.
• Audits Guests checks, documenting irregularities, cash control violations.
• Maintains accurate outlet analytical information throughout the year to support budget planning.
• Recognizes/praises staff extraordinary service, rewards staff for exceptional team work and guest relations

SUPERVISORY RESPONSIBILITIES
Is responsible for the overall direction, coordination and evaluation of the front of house team in partnership with the Executive Chef. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

5+ years of restaurant supervisor / management experience

5+ years of serving experience

Knowledge of wine and spirits desired.

• Competitive Salary offered
• Affordable Housing available.
• All your information will be kept confidential according to EEO guidelines.