Assistant General Manager (Assistant Community Manager) - DTLA

Sentral; Los Angeles (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a proactive Assistant General Manager to enhance the living experience in vibrant Los Angeles. This role is perfect for individuals with a customer-centric approach and a knack for problem-solving. You will be responsible for maintaining high standards of service, managing resident relations, and ensuring compliance with regulations. Join a dynamic team that values personal growth and diversity, and enjoy a fulfilling career in a supportive environment. If you thrive in a fast-paced setting and are eager to make a difference, this opportunity is for you!

Benefits

Healthcare Coverage

Paid Time Off

Paid Holidays

Volunteer Hours

Matching 401K

Career Development Opportunities

Qualifications

• Minimum one-year experience in customer service and apartment leasing preferred.
• Strong attention to detail and excellent communication skills required.

Responsibilities

• Liaise with residents, collect rent, and oversee facility maintenance.
• Respond to resident concerns and ensure compliance with regulations.

Skills

Customer Service

Attention to Detail

Sales Ability

Communication Skills

Time Management

Problem-Solving

Flexibility

Education

High School Diploma

Some College

Tools

MS Office

Email Communication Tools

Job description

About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights - we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth, and diversity in our workforce. With ongoing learning & development offerings, leadership coaching, and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Assistant General Manager will report to the general manager and perform administrative and organizational duties such as liaising with residents, collecting rent, doing basic bookkeeping, organizing property viewings, and overseeing facility maintenance. This role will also be responsible for evaluating applicants and negotiating contracts.

This is an in-person position located in downtown Los Angeles, CA. The shift schedule for this role is Tuesday-Saturday from 9am-6pm.

What You’ll Do:

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Assume General Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines
• Establish rapport with residents and guests so they always feel valued
• Respond to resident and guest questions and concerns in a timely manner
• Be responsible for resident lease renewal process and retention results
• Monitor and respond to all online reviews per company procedure and policy
• Ensure compliance with all company, local, state and federal regulations and safety rules
• Ensure unsafe conditions are corrected in a timely manner
• Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
• Complete accounting month end process and assist with monthly financial statement reporting
• Provide general clerical assistance to community office
• Manage the maintenance and custodial teams at the property
• Schedule and oversee maintenance calls to apartment units
• Continuous understanding of the property’s condition related to capital, repairs, vacant status, etc.
• Oversee planning and execution of resident and guest events
• Oversee and provide backup to the leasing floor
• Assist in monitoring advertising source effectiveness
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• High School Diploma or equivalent required; some college preferred
• A minimum of one-year experience in a customer service-related industry and one-year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
• Must possess strong attention to detail and sales ability
• OSHA laws and regulations, willingness to obtain within six months
• Demonstrate an ability to support and contribute to community team
• Demonstrate strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office and related communication tools
• Must possess a positive attitude and the ability to smile under all circumstances
• Participate in training in order to comply with new or existing laws
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

Sentral Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
• Career Development: We offer extensive learning and development opportunities to support growth.

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.