Assistant General Manager(AGM) Jamba Juice

Jamba; Centennial (CO); On-site; USD 48,000 - 68,000; Full time

Job summary

Jamba seeks an enthusiastic Assistant General Manager at our Centennial location on Parker Rd. This role trains in-store to eventually assume the GM position, focusing on shift operations, guest experience, and brand execution.

The AGM will partner with the current GM to lead the team, grow sales, and ensure top guest satisfaction. The AGM will supervise team members, coach staff, and manage daily store performance, with formal training provided to develop leadership abilities and store

Qualifications

• Must be at least 18 years old.
• Minimum 1 year in a supervisory role.
• Ability to stand, bend, reach, and lift 30–40 lbs.
• Temperatures 40°F to -10°F in walk-in cooler/freezer.
• Computer literate and web-savvy.

Responsibilities

• Assist in daily store leadership and shift operations.
• Maintain store appearance and guest experience to brand standards.
• Lead and train team members on front- and back-of-house procedures.
• Manage cash handling and safety procedures during shifts.
• Support GM in achieving sales and profit goals.

Skills

Supervisory experience

Guest service leadership

Store operations

Team leadership

Communication

Education

High School diploma; some college a plus

Tools

Microsoft Office (Word)

Microsoft Excel

Microsoft Outlook

Job description

Hello! This AGM role is intended to become the GM at this location in the next ~6 months as our current GM will be moving to a new location... Our location on Parker Rd. has a great team with all of our team member and team leads. We are looking to bring on an Assistant GM to learn the role, support our team and GM, and eventually take over the GM position. We are looking for an enthusiastic, dependable, and experienced AGM and will provide training in-store to get you up to speed. The location of this store is in Centennial close to the intersection of Arapahoe Blvd and Parker Rd. We look forward to meeting you and can see some of the responsibilities of the position below:

Primary Role

An Assistant General Manager (AGM) is responsible for the overall shift-level operations, guest experience, sales performance, and execution of brand excellence in a store. They are also responsible for assisting in the growth of annual sales and profit of the store. In the absence of the General Manager (GM), the AGM effectively is the store leader. AGMs ensure that the store’s appearance as well as each team member’s performance is to company standard and are also responsible for consistently educating and engaging the community and store guests on all of Jamba’s products and services.

Essential Functions

General

• Responsible for maintaining shift operations excellence
• Ensures that the store appearance and cleanliness are to Jamba’s standards
• Demonstrates exceptional shift leadership behaviors
• Communicates all shift issues, concerns and needs to the GM
• Responds to directives in an accurate and timely manner
• Recognizes and rewards the outstanding performance of shift team members
• Educate and engage the community and store guests on all of Jamba’s products and services
• Other duties as assigned

Guest Service

• Demonstrates an excellent level of guest service
• Motivates and mentors team members to deliver guest service excellence
• Accountable for the guest engagement experience on the shift
• Provide guests with product suggestions and information
• Motivates and mentors team members on providing guests with product suggestions and information
• Maintain exceptional guest service metric scores

Operations

• Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
• Coach, counsel, and direct Team Members. Lead the team in the execution of Jamba standards to create an excellent guest experience. Provide performance feedback to Team MembersDecember, 2013
• Lead and manage shifts while acting as manager in charge of the store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
• Communicate clearly, concisely, and accurately in order to ensure effective shift operations
• Follow all food safety, cash handling, and operations procedures and policies
• Coordinate and participate in off-site program guest visits and deliveries

Human Resources

• Train and onboard new Team Members on both front- and back-of-house procedures
• Provides constructive performance feedback to the store team members
• Participate in the interviewing and hiring process for new team members

Business Management

• Ensure proper financial accountability during each shift. Handoff shifts to the next manager in charge or ensures the store is closed properly for the next day’s opening manager.
• Perform all cash handling requirements of a manager in charge including close-outs, safe accountability, and cash drops. Conduct inventories and process orders as required.

Requirements

• Must be at least 18 years of age
• Must also be able to work a minimum of 30-40 hours per week through variable shifts (opening, mid-day, and closing) from week-to-week
• Minimum 1 year in a supervisory role
• Ability to stand, bend, reach scoop and regularly lift 30-40 lbs throughout assigned shift
• Comfortable periodically working in temperatures ranging from 40° F to -10° F (walk-in cooler & freezer)
• High School diploma; some college, a plus
• Computer literate and web-savvy
• ServSafe certified, a plus
• Familiarity with Microsoft Office Suite (Word, Excel & Outlook

Job Type: Full-time

TBD