Assistant General Manager - 300 Main

Kairoi Residential; San Antonio, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Kairoi Residential in San Antonio, TX is seeking an Assistant General Manager to support our luxury high-rise community and curate an exclusive living experience for discerning residents.

You will partner with the General Manager to oversee daily operations, manage resident relations, concierge services, events, and financial reporting, while ensuring compliance with housing laws and delivering exceptional service to high-net-worth residents.

Qualifications

• 3–4 years of luxury property management experience.
• Proven track record as Assistant GM or Assistant Community Director in a luxury residential community.
• Associate's Degree or equivalent preferred.
• Familiarity with federal, state, and local laws (Fair Housing, evictions, etc.).
• Strong financial acumen and ability to calculate figures (concessions, late fees, etc.).
• Excellent professionalism and communication skills, with high-net-worth interactions.

Responsibilities

• Cultivate and maintain strong relationships with residents and anticipate needs.
• Proactively address and resolve resident inquiries and concerns with discretion and professionalism.
• Implement resident retention programs for a luxury clientele.
• Oversee concierge services and ensure personalized experiences for residents.
• Plan and execute exclusive resident events and lifestyle programming.
• Ensure timely rent collection and manage delinquent accounts with diplomacy.
• Maintain accurate financial records and assist with budgeting and reporting.
• Coordinate move-in/out procedures for a smooth, luxurious experience.
• Maintain resident files and confidentiality of sensitive information.
• Prepare weekly traffic, renewal, and financial reports.
• Supervise office operations and resources, and step in for Community Director as needed.
• Issue lease violations and notices in a compliant manner.
• Ensure adherence to organizational policies and protocol.
• Perform pre-move-in inspections and final move-out checks.

Skills

Luxury property mgmt

Resident relations

Financial acumen

Professional communication

High-net-worth interaction

Driver's license

Education

Associate's Degree or equivalent

Job description

ASSISTANT GENERAL MANAGER

SUMMARY

As an Assistant General Manager you will play a vital role in the success of our luxury high-rise community. This position supports the General Manager in overseeing the daily operations while focusing on curating an exclusive and personalized living experience for our discerning residents. The ideal candidate possesses a strong understanding of luxury property management, a proven track record in resident relations, and a passion for creating a sophisticated and thriving community environment.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Cultivate and maintain strong relationships with residents, anticipating their needs and exceeding their expectations.

• Proactively address and resolve resident inquiries and concerns with discretion and professionalism.

• Implement resident retention programs that cater to the unique preferences of a luxury clientele.

• Oversee concierge services, ensuring seamless and personalized experiences for residents.

• Plan and execute exclusive resident events and lifestyle programming that fosters a sense of community and exclusivity.

• Ensure timely collection of rent payments and manage delinquent accounts with diplomacy and professionalism.

• Maintain accurate records of financial transactions and ensure compliance with accounting procedures.

• Assist with budget preparation and financial reporting, demonstrating strong financial acumen.

• Coordinate move-in and move-out procedures, ensuring a smooth and luxurious experience for residents.

• Maintain resident files and ensure the confidentiality of sensitive information.

• Prepare weekly traffic, renewal, and financial reports.

• Manage office supplies and ensure the office team has necessary resources.

• Assume supervisory responsibilities in the absence of the Community Director.

• Issue lease violations, late notices, and other communications to residents.

• Enforce organizational policies and ensure compliance with protocol.

• Conduct pre-move-in inspections of apartment homes to ensure make-ready completion.

• Inspect apartment homes upon move-out for accurate preparation of Final Account Statements.

SKILLS AND EXPERIENCE

• 3-4 years of experience in luxury property management

• Proven track record as a high-performing Assistant General Manager or Assistant Community Director within a luxury residential community.

• Associate's Degree or equivalent preferred.

• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).

• Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).

• Excellent professionalism and communication skills, with the ability to interact effectively with high-net-worth individuals.

• High attention to detail and ability to maintain a polished and professional demeanor.

• Positive, customer-focused attitude and a willingness to serve.

• Must have a valid driver's license with no major infractions in the last 12 months.

ADDITIONAL CONSIDERATIONS

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

REGIONAL LAWS AND REGULATIONS

The Assistant General Manager must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act

• California: California Tenant Protection Act of 2019

• Colorado: Colorado Warranty of Habitability

• Florida: Florida Residential Landlord and Tenant Act

• Georgia: Georgia Landlord-Tenant Handbook

• North Carolina: North Carolina Residential Rental Agreements Act

• South Carolina: South Carolina Residential Landlord and Tenant Act

• Utah: Utah Fit Premises Act

• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act

• Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Assistant General Manager role. The specific duties and responsibilities may vary depending on the needs of the community.