Assistant General Manager

Freddy's Frozen Custard & Steakburgers; Zanesville (OH); On-site; USD 52,000 - 66,000; Full time

Job summary

Freddy’s Frozen Custard & Steakburgers in Zanesville, OH is seeking a Manager to oversee daily restaurant operations and drive exceptional guest service. You will lead Shift Leaders and hourly staff, manage inventory, reconcile cash, and ensure compliance with company policies and safety standards.

The role requires strong communication, math and computer skills, a professional demeanor, and ideally 3+ years of restaurant manager experience.

Qualifications

• Ability to read, write and verbally communicate well.
• Proficient math skills and comfort with numbers.
• Proficient computer skills.
• Maturity and professional demeanor at all times.
• Friendly, outgoing personality.
• Well-groomed, professional appearance.
• Positive attitude and self-discipline
• At least 3 years restaurant manager experience (preferred).

Responsibilities

• Oversee all day-to-day restaurant operations to ensure quality and sanitation.
• Manage and supervise Shift Leaders and hourly staff.
• Assign and direct daily work responsibilities for staff.
• Order inventory for all areas and operations to ensure proper stock levels.
• Reconcile cash registers at open and close of each shift.
• Maintain records per company policies and state/federal law.
• Ensure staff compliance with policies and safety standards.
• Recruit, interview, hire and train staff; conduct performance reviews.
• Provide coaching and counseling to staff; manage scheduling and overtime.
• Lead management meetings and communicate objectives from GM.

Skills

Reading & Writing

Math skills

Computer skills

Professional demeanor

Friendly personality

Well-groomed appearance

Positive attitude

3+ years restaurant manager experience

Job description

The Manager's primary duty is the management of the daily operations of the restaurant to ensure the overall goal of outstanding guest service. The Manager manages the day-to-day activities of Shift Leaders and other hourly staff. The Manager is the highest-ranking member of the management team in the restaurant and had direct responsibility for overseeing the financial results, operations, staff development, customer service, and compliance with all Company policies, procedures, standards, and specifications.

MINIMUM QUALIFICATIONS:

• Ability to read, write and verbally communicate well.
• Proficient math skills and comfort with numbers.
• Proficient computer skills.
• Demonstrates maturity and professional demeanor at all times.
• Friendly, outgoing personality.
• Well-groomed, professional appearance.
• Positive attitude and self-disciplined
• At least 3 years restaurant manager experience (preferred).

WORK CONDITION REQUIREMENTS:

• Willingness to work a flexible schedule, including extended hours.
• Periods of standing and walking, as necessary.
• Frequent contact with guests, requiring tact and courtesy.
• Frequent contact with subordinates, requiring direction and supervision.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

OPERATIONS

• Oversee all day-to-day restaurant operations to ensure Company standards for quality food, service, and sanitation are met.
• Manage and supervise Shift Leaders and hourly staff.
• Assign and direct daily work responsibilities for staff.
• Order inventory for all areas and operations to ensure the restaurant is stocked with appropriate levels of product.
• Reconcile cash registers at open and close off each shift.
• Maintain all records as required by Company policies and procedures, and in compliance with state and federal law.
• Maintain staff compliance with Company policies, procedures, standards, and specifications.
• Maintain staff compliance with state and federal laws governing safety and food handling.

MANAGEMENT

• Recruit, interview, select and hire quality staff for all positions.
• Conduct orientation and train Shift Leaders and other hourly staff to ensure employees perform their respective jobs.
• Perform performance reviews of Shift Leaders at General Manager's request and other hourly staff on regular basis. Provide ongoing feedback, coaching, and counseling to Shift Leaders and hourly staff regarding areas such as production, efficiency, and professionalism.
• Perform counseling, disciplinary action or termination of employment of Shift Leaders and other hourly staff.
• Recommend any promotion, advancement, or other status change of Shift Leaders and other hourly staff to General Manager.
• Adjust work schedules and hours of work of Shift Leaders and hourly staff, as needed, to ensure all shifts are covered. Recommend any scheduling or shift changes to General Manager.
• Approve overtime as necessary for hourly staff.

LEADERSHIP

• Display exemplary and professional attitude and appearance at all times.
• Listen and communicate effectively with the General Manager, Shift Leaders and hourly staff, guests, vendors, and the community.
• Conduct management and staff meetings, as directed by the General Manager.
• Follow General Manager's direction and accomplish objectives set by the General Manager.
• Review the objectives with Shift Leaders and hourly staff as necessary.
• Delegate appropriate tasks and responsibilities as necessary.
• Resolve employee complaints, questions or concerns as necessary.

Founded in 2002, Freddy’s Frozen Custard & Steakburgers has quickly become a national, fast-casual restaurant franchise best known for its cooked-to-order Steakburgers, crispy shoestring fries, dessert treats prepared with freshly churned frozen custard, and world-class guest service.