Assistant General Manager

Skyline Chili, LLC; Olde West Chester (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

Skyline Chili, LLC in Union Centre Skyline is seeking an Assistant General Manager to lead daily restaurant operations and drive guest satisfaction. This role emphasizes team leadership, training, and delivering on financial and service objectives within a hospitality-centric environment.

The AGM will oversee staff development, enforce policies, and uphold high standards of cleanliness, safety, and service while building strong relationships with guests and the local community.

Qualifications

• Experience leading and developing strong teams.
• Ability to direct operational efforts and achieve on-target financial results.
• Ensure policies and procedures are followed according to SOPs and HR policies.
• Strong hospitality and guest service focus.

Responsibilities

• Direct and administer restaurant operations to achieve financial targets, safety, service, and cleanliness.
• Ensure guests are served promptly and professionally per guidelines.
• Recruit, train, and supervise restaurant Team Members.
• Maintain relationships with customers and resolve questions promptly.
• Develop staff and coordinate activities to optimize efficiency.
• Prepare and maintain reports and records.

Skills

Leadership

Guest service

Team development

Operations management

Job description

Asst. General Manager Job Description

Union Centre Skyline

Are you passionate about hospitality & Guest Service?

Do you like to work in a positive, fun and playful environment where providing a unique and uplifting experience for our Guest is your #1 priority?

Do you have experience leading and developing strong teams?

If you answered yes to these questions Skyline Chili is the place for you!

In 1949 Skyline Chili opened the first restaurant overlooking the skyline of Cincinnati, Ohio. Since then, Skyline Chili’s Coneys, Ways and table-side service have been enjoyed by generations. Skyline is dedicated to bringing friends and families together by providing a people first culture for our Team Members.

As a Assistant General Manager (AGM) you will be responsible for:

• Assisting in directing and administering the operational efforts of the restaurant including on-target financial results, safety and security, hospitality, quality, service, and cleanliness.
• Ensure established policies and procedures are followed according to standard operating procedures, human resource policies, and strategic directives.
• Ensures guests are promptly and professionally served according to Company’s guidelines.
• Assist in the selection, training, direction, development, and supervision of restaurant Team Members.

Additional Responsibilities include:

• Restaurant services are efficiently and effectively delivered in accordance with established Company policies and standards.
• Good business relationships exist with customers and their questions and problems are promptly resolved.
• Restaurant personnel are developed and well-trained and efficient, and their activities well-coordinated.
• Required reports and records are accurate and timely.
• Suggestions are provided for improved efficiency or effectiveness in operations.
• Good working relationships exist with restaurant and corporate personnel.
• Restaurant profitability is in line with Company expectations.