Assistant General Manager

FTTDC - Ohio Logistics; Village of Horseheads (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

FTTDC - Ohio Logistics is seeking a Warehouse Operations Manager to lead a team in warehousing, safety, shipping/receiving, and supply chain activities. You will drive operational excellence, develop staff, and implement continual improvements aligned with strategic objectives.

The role requires at least 3 years of managerial and supervisory experience in a warehouse and a strong focus on process improvement, 5S, and QMS compliance. Travel and safety training are part of the job.

Qualifications

• High School diploma or a GED.
• 3 years of managerial experience in a warehouse operation.
• 3 years of supervisory experience.
• Ability to read and comprehend instructions.
• Process improvement, analyzing information and strategic planning experience.
• Detail oriented to achieve quality excellence.
• Ability to deal with complex situations.
• Maintain a clean work environment placing all items in an orderly manner per 5S values.
• Operate within the documented QMS (Quality Management System).
• Drug-free, able to pass a drug test.

Responsibilities

• Provide leadership that drives operational excellence, continual improvement, and teamwork throughout the facility.
• Complete the appropriate metrics and ensure the proper monitoring controls are in place to regularly measure the team’s performance.
• Collaborate with Human Resources to recruit, train, and develop warehouse associates to build an effective and stable team.
• Analyze and report the team’s results on a regular basis to senior management and recommend corrective actions.
• Design, implement, and improve material handling, inventory control, and shipping/receiving processes.
• Ensure safe, efficient warehouse facility operations by advocating safety training and accident preparedness.
• Coach, counsel, mentor & inspire associates for personal growth and development.
• Establish and maintain partnerships across departments to implement strategic solutions.
• Maintain professional knowledge via workshops, publications, and networks.
• Exhibit a commitment to excellence and superior customer service in all business aspects.
• Maintain a predictive and set schedule on site.

Skills

Interviewing skills

Team building

Change Agent

Coaching

Problem solving

Motivating others

Education

High School diploma or GED

3 years of managerial experience in a warehouse operation

3 years of supervisory experience

Job description

This position will assist the Operations Manager in all aspects of warehousing, safety, shipping and receiving, and supply chain activities to ensure timely and efficient fulfillment of customer requirements and strategic objectives.

ESSENTIAL JOB FUNCTIONS:

• Provide leadership that drives operational excellence, continual improvement, and teamwork throughout the facility.
• Complete the appropriate metrics and ensure the proper monitoring controls are in place to regularly measure the team’s performance.
• Collaborate with Human Resources to recruit, train, and develop warehouse associates to build an effective and stable team capable of executing operating plans and achieving objectives.
• Analyze and report the team’s results on a regular periodic basis to senior management and recommend corrective action to improve future performance.
• Design, implement, and constantly improve material handling, inventory control, and shipping/receiving processes to optimize throughput, minimize cost/investment,
• Ensure safe, efficient warehouse facility operations by advocating safety training and accident preparedness.
• Actively coach, counsel, mentor & inspire associates to facilitate personal growth and development.
• Establish and maintain partnerships across all levels of departments to implement strategic solutions.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications; establishing personal networks; participating in professional societies.
• Exhibits a commitment to excellence and to superior customer service – both external and internal – in every aspect of the business.
• Maintain a predictive and set schedule on site.

COMPETENCIES:

• Interviewing skills.
• Team building.
• Change Agent.
• Coaching.
• Problem solving.
• Motivating others.

SUPERVISORY RESPONSIBILITY:

• This role does have direct supervisory responsibility.

PHYSICAL DEMANDS/WORK ENVIORNMENT:

The physical demands and/or work environment described here are representative of those that must be met or will be encountered by the associate while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

This position requires the ability to move throughout warehouse and office environments regularly. This position involves standing, walking, or sitting for extended periods, as well as occasional bending, reaching, climbing, or kneeling during facility walkthroughs or operational support activities.

The associate must be able to:

• Lift, carry, or move items up to 25 pounds occasionally (with assistance as needed).
• Navigate warehouse aisles, racking areas, and production floors safely.
• Perform fine motor tasks such as keyboard use, handheld device operation, and document handling.
• Maintain visual and auditory awareness to observe operations, identify safety concerns, and communicate effectively with team members in busy or noisy settings.

Work is performed in a combination of office and warehouse environments, with frequent transitions between the two. While in the warehouse, the associate may experience:

• Variable temperatures, including exposure to heat, cold, or humidity depending on seasonal conditions and storage requirements.
• Moderate to loud noise levels from equipment, forklifts, and general warehouse activity.
• Moving mechanical equipment, powered industrial vehicles, and other operational machinery.

The associate will regularly use standard office equipment (computer, phone, printer) as well as warehouse technologies such as handheld scanners, RF devices, and facility management systems.

Compliance with all safety protocols and PPE requirements—including safety footwear, high‑visibility apparel, and other protective gear is mandatory when entering operational areas. Some travel may be required to support multiple facilities, conduct audits, or participate in leadership meetings.

REQUIRED EDUCATION AND EXPERIENCE:

• High School diploma or a GED.
• 3 years of managerial experience in a warehouse operation.
• 3 years of supervisory experience.
• Ability to read and comprehend instructions.
• Process improvement, analyzing information and strategic planning experience.
• Detail oriented to achieve quality excellence.
• Ability to deal with complex situations.
• Maintain a clean work environment placing all items in an orderly manner per 5S values.
• Operate within the documented QMS (Quality Management System).
• Drug-free, able to pass a drug test.

PREFERRED EDUCATION AND EXPERIENCE:

• 5 years’ Warehouse Management Experience.
• 5 years of supervisory experience.

WORK AUTHORIZATION

• Must be able to pass EVerify.

EEO STATEMENT

• Southern Tier Logistics provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information or any other legally protected category.

The associate may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.