Assistant General Manager

Laundromax; Springfield, Northern (MA, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health care coverage option

Employee discount program

Sales-based bonus program

Earn tips from customers

Professional development & growth

Job summary

Laundromax is seeking an Assistant General Manager in Springfield, MA to lead daily store operations and deliver exceptional customer service. You will supervise staff, manage inventory, and promote products while ensuring a clean, welcoming store environment.

The role emphasizes leadership, hands-on operations, and the ability to work flexible hours, including evenings and weekends, with opportunities for growth in a fast-growing company.

Qualifications

• 2+ years in retail, service, sales, or operational management.
• Strong leadership and communication skills.
• Ability to manage staff and maintain customer focus.

Responsibilities

• Deliver outstanding customer service and be the face of the store.
• Oversee daily store operations and supervise staff during shifts.
• Manage inventory and supplies to keep shelves stocked.
• Support revenue growth and cost-control initiatives.
• Promote laundry products while maintaining a clean, welcoming store.

Skills

Leadership

Customer service

Staff supervision

Inventory management

Operations

Sales mindset

Communication

Bilingual (not required)

Job description

## Assistant General ManagerApply: 315 Boston Rd., Springfield, MA 01108: Full time: Posted 3 Days Ago: R-0204315 Boston RdSpringfield, MA 01108Pay Range:$18.00/hourJoin Our Success Story: As an Assistant General Manager at one of our LocationsJob Title: Assistant General ManagerEmployment Type: Full-TimeWho we are:Step into the future of laundry services! As America's largest retail laundromat operator, we're not just doing laundry - we're changing an industry. We’ve built over 250 locations since 1996, pioneering the \"super store\" concept. Our 4,000+ sq ft facilities feature cutting-edge equipment, ample seating, and a customer-first approach that is setting industry standards.What We Offer:Competitive Pay & Earnings Potential:* Competitive hourly rate.* Sales-Based Bonus Program.* Earn Tips from customers as a recognition of exceptional service!Work-Life Balance & Benefits:* Health Care Coverage Option – Comprehensive medical benefits* Employee Discount Program – Specialperksand savings.Additional Perks:· Professional Development & Growth – Advance with a fast-growing company.Your Role as an Assistant General Manager:As the AGM at our store, you'll partner with the General Manager to drive exceptional customer experiences and operational excellence. In this leadership role, you'll manage wash, dry, and fold services while maintaining pristine store conditions, promoting laundry products, and fostering a welcoming environment. We seek detail-oriented leaders who excel at providing quality service, building community connections, and ensuring smooth daily operations. Join our team to develop your leadership skills while making a positive local impact through exceptional laundry services.Your Key Responsibilities:· Deliver Outstanding Customer Service – Be the face of ensure a seamless, hassle-free experience.· Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency.* **Staff Supervision -**Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures.* **Inventory Management:**Stay ahead of supply needs, from detergent to cleaning supplies, keeping our shelves stocked and our stores clean.* **Operational Support:**Assistin the day-to-day management of the laundromat, ensuring the facility is clean, organized, and fully operationalat all times.Who We’re Looking For:· Proven Leadership Experience – 2+ years in retail, service, sales, or operational management.· Strong Business Acumen – Experience managing budgets, driving revenue, and controlling costs a plus.· Maintenance Skills – You are committed to rolling your sleeves up to be hands on and committed to operations and maintenance needs.· Excellent Communication Skills – You know how to motivate teams and serve customers.· Strong Sales Mindset – experience working in retail.· Physically Capable – Able to stand for long periods and lift up to 35 lbs.· Flexible Schedule –The ability to work evenings and weekends as needed.* **Bilingual**: Aplus, butnotrequired.Ready to Make an Impact?If you're eager for a rewarding opportunity where you can make a difference, grow your career, and be part of a thriving brand, we want to hear from you!Apply today and be part of our team!Job Type: Full-timeAbility to Commute:Work Location: In person