Assistant General Manager

Laundry Capital Co. LLC; Springfield (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health care coverage

Employee discount program

Professional development & growth

Job summary

Laundry Capital Co. LLC in Springfield, MA is seeking an Assistant General Manager to lead daily operations and deliver outstanding customer experiences at our busy laundromat.

You will supervise staff, manage wash/dry/fold services, promote products, control costs, and foster a welcoming, clean store. This full-time role offers $18/hour pay, opportunities for professional growth, and a collaborative team environment.

Qualifications

• 2+ years in retail, service, sales, or operational management.
• Experience managing budgets, driving revenue, and controlling costs.
• Hands-on maintenance and operations mindset.
• Excellent communication and customer service skills.

Responsibilities

• Deliver Outstanding Customer Service – Be the face of ensure a seamless, hassle-free experience.
• Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency.
• Staff Supervision -Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures.
• Inventory Management:Stay ahead of supply needs, from detergent to cleaning supplies, keeping our shelves stocked and our stores clean.
• Operational Support:Assistin the day-to-day management of the laundromat, ensuring the facility is clean, organized, and fully operationalat all times.

Skills

Leadership

Communication

Sales mindset

Customer service

Operational management

Budget awareness

Flexibility

Job description

57 Allen St Springfield, MA 01108

Pay Range

$18.00/hour

Job Title

Assistant General Manager

Employment Type

Full-Time

Who We Are

Step into the future of laundry services! As America's largest retail laundromat operator, we're not just doing laundry - we're changing an industry. We’ve built over 250 locations since 1996, pioneering the "super store" concept. Our 4,000+ sq ft facilities feature cutting-edge equipment, ample seating, and a customer-first approach that is setting industry standards.

What We Offer

Competitive Pay & Earnings Potential:

• Competitive hourly rate.
• Sales-Based Bonus Program.
• Earn Tips from customers as a recognition of exceptional service!

Work-Life Balance & Benefits

• Health Care Coverage Option – Comprehensive medical benefits
• Employee Discount Program – Specialperksand savings.

Additional Perks

• Professional Development & Growth – Advance with a fast-growing company.

Your Role As An Assistant General Manager

As the AGM at our store, you'll partner with the General Manager to drive exceptional customer experiences and operational excellence. In this leadership role, you'll manage wash, dry, and fold services while maintaining pristine store conditions, promoting laundry products, and fostering a welcoming environment. We seek detail-oriented leaders who excel at providing quality service, building community connections, and ensuring smooth daily operations. Join our team to develop your leadership skills while making a positive local impact through exceptional laundry services.

Your Key Responsibilities

• Deliver Outstanding Customer Service – Be the face of ensure a seamless, hassle-free experience.
• Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency.
• Staff Supervision -Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures.
• Inventory Management:Stay ahead of supply needs, from detergent to cleaning supplies, keeping our shelves stocked and our stores clean.
• Operational Support:Assistin the day-to-day management of the laundromat, ensuring the facility is clean, organized, and fully operationalat all times.

Who We’re Looking For

• Proven Leadership Experience – 2+ years in retail, service, sales, or operational management.
• Strong Business Acumen – Experience managing budgets, driving revenue, and controlling costs a plus.
• Maintenance Skills – You are committed to rolling your sleeves up to be hands on and committed to operations and maintenance needs.
• Excellent Communication Skills – You know how to motivate teams and serve customers.
• Strong Sales Mindset – experience working in retail.
• Physically Capable – Able to stand for long periods and lift up to 35 lbs.
• Flexible Schedule –The ability to work evenings and weekends as needed.
• Bilingual: Aplus, butnotrequired.

Job Type

Full-time

Ability To Commute

Work Location: In person