Assistant General Manager

Crowne-Plaza-Hotel; Springfield (IL); Vor Ort; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Driftwood Hospitality Management is seeking an experienced hotel operations leader to assist the General Manager in Springfield, IL. You will oversee all outlets, ensure guest satisfaction, and drive profitability through effective cost and labor control.

Responsibilities include forecasting, budget development, staffing, and coaching department heads to achieve brand standards and service excellence. 24/7 operations demand flexible scheduling and strong leadership.

Qualifikationen

• 4+ years hotel management experience at Department Head level or above.
• Excellent verbal and written English communication skills.
• Ability to read and prepare occupancy and financial reports.
• Strong budgeting, forecasting, and scheduling capabilities.

Aufgaben

• Assist in management of hotel operations to ensure efficiency and profitability.
• Oversee departments to maintain service standards and guest satisfaction.
• Support GM in forecasts, budgeting, and staffing plans.
• Interview, hire, train, coach and monitor associates to standards.
• Maintain front office systems and payment/accounting processes.
• Monitor guest satisfaction and brand standards to improve performance.

Kenntnisse

Hotel management

Department head experience

Leadership

Communication skills

English (written & spoken)

Tools

MS Word

Excel

PowerPoint

Jobbeschreibung

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.JOB SUMMARYAssists in the Management of the hotel operation to ensure efficient and profitable operations. Ensures guest satisfaction of all outlets by maintaining and managing the highest standards of products and services while maximizing profitability through cost and labor control. In the absence of the General Manager, acts as the General Manager.ESSENTIAL JOB FUNCTIONSThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.Oversee and ensure internal audit standards are met.Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.Monitor and maintain the front office systems and equipment to ensure optimum performance.Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department headsOversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurementPerform other duties as requested by managementKNOWLEDGE, SKILLS & ABILITIESThe Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicableMinimum of 4+ years hotel management experience of Department Head or above.Full Service Hotel ExperienceThe candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals.Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.Excellent verbal and written English communication and listening skills.Ability to read and communicate verbally and in writing and prepare complex occupancy reports.Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred.Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling. .PHYSICAL DEMANDSAbility to stand and move throughout front office and continuously performs essential job functions.Lifting up to 25 pounds maximum.Occasional twisting, bending, stooping, reaching, standing, walking.Frequent talking, hearing, seeing and smiling.