Assistant General Manager

Crowne-Plaza-Hotel; Melbourne (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks an experienced hotel operations manager to assist in overseeing day‑to‑day hotel performance, ensuring guest satisfaction across outlets, and maximizing profitability through cost and labor controls. In the absence of the General Manager, you will act as the General Manager.

The role requires 4+ years in hotel management, strong English communication, and solid skills in budgeting, forecasting and using hotel systems.

Qualifications

• Minimum 4+ years of hotel management experience at department head level.
• Experience in a full‑service hotel environment.
• Excellent verbal and written English communication.
• Strong financial management including budgeting and forecasting.

Responsibilities

• Interview, select, train, schedule, coach and support associates per brand standards.
• Oversee hotel departments to ensure service excellence and profitability.
• Assist GM in forecasts and budgets, ensuring adequate staff and supplies.
• Monitor guest satisfaction scores and respond to issues promptly.
• Resolve customer complaints and review operational issues for improvement.
• Oversee internal audits and ensure standards compliance.
• Collaborate with sales to improve occupancy and revenue.

Skills

Hotel management

Team leadership

Budgeting

Forecasting

P&L management

Guest satisfaction

Communication in English

Vendor negotiations

Tools

MS Word

Excel

PowerPoint

Hotel systems

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.JOB SUMMARYAssists in the Management of the hotel operation to ensure efficient and profitable operations. Ensures guest satisfaction of all outlets by maintaining and managing the highest standards of products and services while maximizing profitability through cost and labor control. In the absence of the General Manager, acts as the General Manager.ESSENTIAL JOB FUNCTIONSThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.Oversee and ensure internal audit standards are met.Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.Monitor and maintain the front office systems and equipment to ensure optimum performance.Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department headsOversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurementPerform other duties as requested by managementKNOWLEDGE, SKILLS & ABILITIESThe Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicableMinimum of 4+ years hotel management experience of Department Head or above.Full Service Hotel ExperienceThe candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals.Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.Excellent verbal and written English communication and listening skills.Ability to read and communicate verbally and in writing and prepare complex occupancy reports.Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred.Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling. .PHYSICAL DEMANDSAbility to stand and move throughout front office and continuously performs essential job functions.Lifting up to 25 pounds maximum.Occasional twisting, bending, stooping, reaching, standing, walking.Frequent talking, hearing, seeing and smiling.Benefits401(k)Disability insuranceEmployee assistance programHealth insuranceLife insurancePaid time offRoom DiscountsEmployee Food and Beverage DiscountsEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.