Assistant General Manager

Tricoci; Skokie (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) with company match

Health Savings Account (HSA)

Paid Time Off

Wellness program

Job summary

Tricoci Salon & Spa seeks an Assistant General Manager to drive daily operations and guest service excellence in a fast-paced environment. You will lead with the General Manager to foster an inclusive and high-performing team culture, while achieving sales and service goals.

The role emphasizes managing KPIs/P&L, staff recruitment and training, and maintaining compliance with state licensing and health requirements. Evening and weekend availability is often required.

Qualifications

• 3+ years of management in a high-volume retail, beauty/spa or service environment.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Oversee day-to-day operations of the Salon & Spa, including guest service, scheduling, and walk-throughs.
• Manage KPIs and P&L to ensure location profitability.
• Recruit and train team members; ensure safety and compliance with licensing requirements.
• Communicate expectations, policies, and coaching to staff; perform opening/closing duties.

Skills

Management experience

Organizational skills

Communication skills

Multitasking

Team leadership

Job description

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.

As an Assistant General Manager, you have the entrepreneurial spirit to grow the business, attract and retain a diverse and innovative team, build a strong community and ensure exceptional client service in a fast-paced environment while executing results at a high level. You will be responsible for providing outstanding leadership within your Salon and Spa location to foster an inclusive, respectful and fun working environment. You will lead with the General Manager the Salon & Spa by ensuring exceptional guest services in a fast-paced environment.

Here are some highlights of what you will be doing in this role:

• Responsible for the day-to-day operations of the entire Salon & Spa, including:
  • Outstanding guest service expectations,
  • Organizing the day/week/month (scheduling)
  • Conduct daily walk-throughs,
  • Cultivate and maintain the Tricoci culture of community, trust, innovation, development, and growth opportunities.
  • Driving sales goals in both services and products,
  • Troubleshooting as changes happen throughout the day.
• Manage your business through key performance indicators (KPIs) and P&L, ensuring overall profitability of the location.
• Effectively communicate job responsibilities, performance expectations, guest service standards, and company policies/guidelines to all team members.
• Perform opening and closing duties as needed, following established procedures.
• Review and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage.
• Conduct sales audits, monitor sales data, and prepare bank deposits.
• Assist in the recruitment and training process for team members.
• Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements.
• Perform various administrative functions and tasks as assigned by the General Manager.

Here are some of the skills that we are looking for:

• 3+ years of management experience in a high-volume retail, beauty/spa or retail or service environment.
• Strong organizational skills and attention to detail with a focus on results.
• Strong communication, excellent communication skills and organizational skills.
• Ability to multitask and thrive in a fast-paced, high energy and evolving environment.
• Proven analytical, problem-solving, and decision-making skills, to handle critical situations utilizing good judgment and professionalism.
• An aptitude for creating and maintaining an environment of collaboration and teamwork.
• Time management skills with the ability to set clear goals, communicate goals and provide feedback/coaching, monitor productivity goals, and evaluate results and meet deadlines.
• Motivated self-starter who can work independently and be a team member within the company.
• Flexible and available to work varied shifts, including evenings and weekends.

The following is required for this position:

• Standing or walking in the Salon & Spa for prolonged periods of time.
• The ability to lift up to twenty-five pounds.
• Regularly reach, bend, squat, and other physical movements.
• Regularly exposed to scents, odors, or fumes from various treatments.

Why You'll Love Working With Us

• Comprehensive Medical/Rx insurance with virtual visits available for your well-being
• Dental and Vision insurance
• Company matching 401(k) Plan
• Health Savings Account (HSA) with generous employer match
• Flexible Spending Account (FSA) for health, dependent and commuter benefits
• 100% employer-paid Basic Life insurance + option to purchase supplemental coverage for you and your family
• 100% employer-paid Long-term disability insurance (LTD)
• Short-term disability (STD)
• Critical Illness, Group Accident and Hospital Indemnity insurance available
• Paid Time Off including Vacation, Holidays, and Paid Leave
• Wellness benefits including EAP with 5 free sessions (per situation)
• Growth opportunities within a diverse, inclusive and fun working environment!

*Health insurance and 401(k) available after meeting eligibility requirements.

Tricoci inspires confidence within every client by catering to the unique needs of every individual, providing an experience that is anything but ordinary. Visit www.tricoci.com for more information and follow us on Instagram @Tricoci_Official.

Tricoci is an equal opportunity employer.

All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Tricoci makes reasonable accommodations during all aspects of the employment process, including during the interview process.

It is our commitment to create an inclusive environment for all employees.