Assistant General Manager

Chick-fil-A; Schaumburg (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health Insurance with employer contrib

401k with 4% employer match

Scholarships $2,500/year

Sundays off

Paid Time Off

Continuing education and training

Opportunities to advance

Meal discount

Job summary

Chick-fil-A West Schaumburg is seeking an Assistant General Manager to support restaurant leadership, coach Team Members, and drive service quality, guest satisfaction, and revenue goals. The role includes ownership of daily operations, either front-of-house or back-of-house, under the leadership team.

Successful applicants are hardworking, fast-moving, and responsible, with a focus on developing a culture of excellence and a caring environment for guests and staff alike.

Qualifications

• Must be a capable leader with a focus on people development
• Strong communication and interpersonal skills for guests and Team Members
• Ability to coach, train, and motivate a high-performing team

Responsibilities

• Adhere to Chick-fil-A West Schaumburg policies and procedures
• Analyze profit and loss reports and take corrective actions as needed
• Document Team Member performance and policy violations with appropriate actions
• Coordinate with management to develop standards and policies to improve operations
• Communicate frequently with the Operator and management team
• Maintain guest and Team Member experience, food safety, quality, and cleanliness
• Foster effective communication and positive relations among Team Members
• Oversee day-to-day restaurant performance to meet goals
• Conduct shift table touch-ins to build relationships and ensure service quality
• Ensure equipment operability and restaurant efficiency
• Participate in Team Member training and development programs
• Walk the restaurant to ensure service and cleanliness standards are met
• Work operational shifts in the restaurant

Skills

Leadership

Team building

Communication

People management

Job description

Description

Chick-fil-A West Schaumburg hires leadership professionals who want to acquire skills to build their career portfolio and grow within the company. Further, we are looking for leaders who care for people and want to positively impact our team members and guests. We pride ourselves on having a fast-paced growth culture where leaders are continually developing and enhancing their character and skills, and the people around them.

We are seeking an Assistant General Manager to support the business by communicating with, tracking, training, and coaching all Team Members on achieving and exceeding service, quality, and revenue goals. The Leader will take ownership of the team’s operational results, either in the front-of-house or back-of-house, while cultivating a culture of excellence. The Assistant General Manager reports to our leadership team.

Outstanding applicants will be hard-working, fast-moving, responsible, and quick thinking. As the face of Chick-fil-A West Schaumburg, qualified candidates will help achieve our vision to create a caring environment for everyone who walks through our doors.

The ideal candidate must:

• Honor and encourage others to follow the vision, mission and values of the restaurant
• Be team-oriented, adaptable, dependable, and strong work ethic
• Have the ability to be on your feet for at least six hours at a time
• Have the ability to lift and carry, push or pull heavy objects up to fifty pounds
• Have the ability to make valuable connections to guests and team members
• Have organizational skills to manage and handle competing priorities in a fast-paced environment
• Have the ability to communicate effectively, delegate responsibilities and multitask
• Exhibit excellent verbal and written communication

Responsibilities:

• Adhering to all Chick-fil-A West Schaumburg policies and procedures as well as applicable regulatory agencies
• Analyzing profit and loss reports and taking appropriate corrective action as required. Providing detailed analysis to the Operator
• Appropriately documenting Team Member performance and policy / procedure violations and taking appropriate corrective action as required
• Coordinating with management team to formulate standards and operational policies to continuously enhance the restaurant
• Frequently communicating with the Operator and management team
• Maintaining guest and Team Member experience, food safety, food quality, and restaurant cleanliness
• Maintaining effective communication and positive relations with all Team Members by ensuring all duties are performed in a timely and professional manner
• Managing the day-to-day operations of the restaurant’s performance to ensure restaurant goals are achieved
• Performing table touch-ins each shift to build relationships, ensure restaurant cleanliness, and taking appropriate corrective actions as required
• Ensuring equipment operability and restaurant efficiency
• Assisting with team member training programs ensuring development, growth, and training
• Walking the restaurant each shift to ensure all areas of service, cleanliness, and food safety are being met and taking appropriate corrective actions as required
• Working operational shifts in the restaurant

Benefits

• Competitive pay
• Health Insurance with employer contribution
• 401k with 4% employer match after 1 year of service
• Access to scholarships at $2,500 per year
• Sundays off
• Paid Time Off
• Continuing education and training opportunities
• Opportunities to advance
• Meal discount

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.