Assistant General Manager

Planet Fitness; San Bruno (CA); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

401(k) with discretionary employer?

Free Black Card membership

Community involvement

Advancement opportunities

Job summary

Ohana Growth Partners' Assistant General Manager role at Planet Fitness involves supporting the General Manager in day-to-day club operations, coaching staff, overseeing scheduling, and ensuring a welcoming, clean environment.

The position combines leadership with hands-on duties, frontline service, and administrative tasks, with opportunities for advancement within a growth-focused fitness community.

Qualifications

• High School Diploma or GED preferred.
• Supervisory or team leadership experience preferred.
• Customer service, sales, retail, hospitality, or fitness industry experience preferred.
• Working knowledge of Microsoft Office and business software.

Responsibilities

• Promote the Company's mission, core values, and Judgment Free Zone philosophy.
• Support the General Manager in daily club operations and achievement of operational goals.
• Open and close the club according to Company procedures.
• Work alongside front desk staff during busy periods and provide exceptional member service.
• Conduct club inspections and help maintain a safe, clean, and organized facility.
• Assist in monitoring payroll, revenue, expenses, merchandise sales, and KPIs.
• Assist with interviewing candidates and providing hiring recommendations to the General Manager.
• Train, coach, and provide day-to-day workflow guidance to team members.
• Assist the General Manager with employee performance documentation, evaluations, and corrective action.

Skills

Customer service

Communication

Leadership

Organization

Policy adherence

Team collaboration

Education

HS Diploma or GED

Supervisory experience

Customer service experience

MS Office knowledge

Job description

Job Details

• Job Location: 501 San Bruno - San Bruno, CA 94066
• Position Type: Full Time
• Salary Range: $21.63 - $21.63 Hourly
• Job Category: ManagementAssistant General Manager
• FLSA Classification:Non-Exempt (Hourly), Full-Time
• Reports To:General Manager

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives while having fun doing it.

We are committed to maintaining an inclusive workplace and providing opportunities for growth.

• Benefits include competitive pay,
• 401(k) with discretionary employer match,
• free Black Card membership,
• community involvement, and advancement opportunities.

Position Summary

The Assistant General Manager (AGM) is a working supervisor who supports the General Manager in the day-to-day operation of the club. The AGM performs operational, administrative, customer service, and leadership duties under the direction of the General Manager and Company leadership. The positionregularly worksalongside front-line team members to ensure a safe, clean, welcoming, and efficient club whileassistingwith employee coaching, scheduling, training, member service, and operational execution. This position serves as a developmental role intended to prepare qualified employees for future General Manager opportunities.

Essential Functions

• Promote the Company's mission, core values, and Judgment Free Zone philosophy.
• Support the General Manager in daily club operations and achievement of operational goals.
• Open and close the club according to Company procedures.
• Work alongside front desk staff during busy periods and provide exceptional member service.
• Conduct club inspections and helpmaintaina safe, clean, and organized facility.
• Assistin monitoring payroll, revenue, expenses, merchandise sales, and key performance indicators.
• Assistwith interviewing candidates andprovidinghiring recommendations to the General Manager.
• Train, coach, andprovideday-to-day workflow guidance to team members as delegated by the General Manager.
• Assist the General Manager with employee performance documentation, evaluations, corrective action, and recognition consistent with Company policy.
• Prepare staff schedules based on business needs and General Manager direction.
• Review employee time records for accuracy and coordinate payroll-related activities.
• Maintainemployment records required by Company policy and applicable law.
• Meet and greet prospective members, conduct club tours, and support membership sales and retention.
• Resolve member concerns using sound judgment and Company procedures.
• Complete administrative reports, forms, and operational documentation.
• Assistsurrounding clubs as business needs require.
• Comply withall Company policies and applicable federal, state, and local laws.
• Maintain confidentiality of employee, member, and Company information.
• Perform other duties as assigned.

Timekeeping Responsibilities

• Accurately record all hours worked.
• Perform all work whileclockedin.
• Take meal and rest periodsin accordance withCompany policy and applicable law.
• Obtain required authorization before working overtime, understanding that all hours worked must be reported and will be paidin accordance withlaw.
• Promptly report payroll or timekeeping discrepancies.

Education & Experience

• High School Diploma or GED preferred.
• Prior supervisory or team leadership experience preferred.
• Customer service, sales, retail, hospitality, or fitness industry experience preferred.
• Working knowledge of Microsoft Office and business software.

Knowledge, Skills & Abilities

• Strong customer service and communication skills.
• Ability to lead by example while working alongside team members.
• Ability to prioritize work in a fast-paced environment.
• Ability tomaintaincomposure and professionalism indifficult situations.
• Strong organizational skills and attention to detail.
• Ability to follow Company policies and procedures.

Physical Demands & Work Environment

• Regularly stand, walk, bend, reach, kneel, andliftupto 60 pounds.
• Operate cleaning equipment and work around standard cleaning chemicals.
• Ability to communicate effectively with members and employees.
• Reasonableaccommodationmay be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Disclaimer

This job description describes the general nature and level of work expected for this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right tomodify, assign, or reassign duties at any time to meet business needs. Nothing in this description alters the at-will nature of employment where applicable.

Qualifications