Assistant General Manager

Choice Hotels International, Inc.; Salt Lake City, Northern (UT, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Choice Hotels International is seeking an Assistant General Manager for the Radisson Salt Lake City Downtown to lead hotel operations and guest services. You will drive strategies across rooms, food & beverage, and support departments while ensuring brand standards and guest satisfaction.

Join a team focused on operational excellence, financial performance, and employee engagement. The role requires leadership experience in a hotel setting and a flexible schedule, including weekends and holidays.

Qualifications

• Minimum of five years work experience in hotel management.
• Bachelor’s degree preferred.
• Experience managing to brand standards.
• Proven leadership skills, results oriented.
• Able to resolve conflicts with guests, supervisors and employees.
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork.

Responsibilities

• Participates in development and implementation of business strategies aligned with Radisson’s mission and values.
• Develops and implements hotel operations strategies to achieve goals.
• Monitors status and adjusts strategies as needed.
• Develops annual budget with Executive Committee.
• Directs hotel operations to maximize profitability and guest satisfaction.
• Oversees HR management including recruitment, training, and performance management.

Skills

Leadership

Results oriented

Conflict resolution

Teamwork

Communication

Education

Bachelor’s degree preferred

Job description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Direct the hotel operations; rooms, housekeeping, valet parking, security and front desk, by developing and implementing strategies and services which meet or exceed the needs of owners, employees, and guests

The always beautiful Radisson Hotel Salt Lake Downtown is looking for their next hotel expert to lead their team as Assistant General Manager. Come join this incredible team of hoteliers and find out why it's better when you #makeityourchoice.

Key Responsibilities

• Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
• Participates in the development of the hotel’s business strategies
• Develops and implements strategies for hotel operations that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Develops the annual budget in conjunction with the Executive Committee
• Participates in the development of the annual marketing, sales and yield management plans and strategies
• Continually improve hotel operations and adheres to Radisson brand standards
• Maximizes profitability and revenue by directing the hotel operations (including rooms and food & beverage operations)
• Directs hotel operations in accordance with Radisson’s standards of operations
• Develops and implements operating procedures and standards that support employees’ in their effort to deliver service and foster teamwork
• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Sets objectives for each department and supervises the department manager
• Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
• Develops and implements strategies and practices which support employee engagement
• Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
• Takes active role in recruitment and selection of qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Drives employee engagement through the creation and implementation of departmental action plans
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Provides employees with the training and resources they need to maximize employee engagement and guest satisfaction.

Qualifications

• Minimum of five years work experience in hotel management
• Bachelor’s degree preferred
• Experience managing to brand standards
• Proven leadership skills, results oriented
• Able to resolve conflicts guests, supervisor and employee
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Knowledge or hotel operations including but not limited to preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning
• Must work well in stressful, high-pressure situations
• Able to create a diverse and supportive work environment
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Join Our Talent Community! One of the nation’s largest lodging franchisors, Choice Hotels is the industry’s challenger brand – a company that chooses to bet on itself and stands for its associates, franchise owners, and guests to do the same. Looking for a career in hospitality? We invite you to apply today for an opportunity in one of the hotels listed below and #MakeItYourChoice. Don’t see a hotel in your area? Visit choicehotels.com to reach out to a Choice franchised hotel directly to inquire about career opportunities.

• Arizona Radisson Phoenix Airport
• California Country Inn San Diego
• Radisson Sunnyvale – Silicon Valley
• Illinois Radisson Blu Aqua Chicago
• Minnesota Cambria Hotel Bloomington
• Mall of America Minneapolis Airport
• Country Inn Bloomington
• Radisson Minneapolis Downtown
• Radisson Blu Mall of America Bloomington
• Tennessee Radisson Hotel Nashville
• Utah Radisson Salt Lake City
• Washington Radisson Seattle – Tacoma
• Country Inn Seattle – Bothell
• Wisconsin Radisson LaCrosse