Security Officer

Choice Hotels International, Inc.; Chicago (IL); On-site; USD 27,000 - 39,000; Full time

Job summary

Choice Hotels International, Inc is seeking a Security Officer to manage daily safety operations and respond quickly to incidents on site at our Chicago-area hotel. The role is hourly with a pay rate of $24 per hour and includes responsibilities spanning safety inspections, incident investigations, and staff training.

The position emphasizes guest and employee safety, proactive security coverage, and collaboration with hotel leadership.

Qualifications

• Two years of Security experience, preferably at an upper upscale brand property.
• High School Diploma or GED.
• Supervision experience in a security related field.
• CPR/1st Aid/AED Certification.
• Solid knowledge of Safety and Security operations.
• Strong interpersonal skills.
• Able to resolve conflicts, guests, supervisor and employee.

Responsibilities

• Conduct routine loading dock and employee lot inspections.
• Respond to emergencies to safeguard guests, employees, and the hotel.
• Review accident investigations to ensure accurate reporting.
• Conduct regular patrols of the property to ensure safety.
• Orient employees to the department and hotel.
• Provide on-the-job training on responsibilities.
• Maintain positive relations with hotel staff and outside vendors.
• Promote security training for management and staff.

Skills

Security experience

CPR/First Aid/AED

High school diploma or GED

Supervision experience

Interpersonal skills

Conflict resolution

Education

High School Diploma or GED

Associates/Bachelors Degree or equivalent preferred

Job description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of Security Officer is to operate with the day-to-day operation and long-term outlook of the safety and security department. This is an hourly position with a pay rate of $24 per hour.

Safety & Security Tasks (40%)

• Conduct routine loading dock and employee lot inspections. Ensuring the area is kept clean and free of trash and debris prior to the start of each scheduled shift.
• Conduct investigation and provide follow up to departments that violate dock cleanliness.
• Responds to all emergency situations immediately. Takes appropriate action to safeguard guests, employees, and the hotel.
• Reviews accident investigations to ensure accurate and complete reporting.
• Conducting regular patrol of the property to ensure all areas are safe and secure.

Team Development (40%)

• Orienting employees to the department and hotel.
• Providing on the job training on responsibilities.
• Ensure that all security staff is versed and completely trained on all parking applications. This includes assisting staff on resetting server procedures, clearing ticket jams, reprogramming procedures at the gate as well as supply audits.
• Ensuring security team takes on both a proactive property security and customer care/contact and support role.
• Maintain a positive inter-departmental relationship through the hotel and with outside vendors.

Leadership Role (20%)

• Promoting day-to-day awareness and providing security training for management and line staff.
• Provide leadership and act as a liaison to hotel management and guests in absence of the presence of Security Manager or Director of Security.
• Meet regularly with the Area Director of Facilities.
• Attend event PreCONs when necessary.
• Taking a leadership role with both the Security team and Safety Committee.

Requirements/Skills

• Two years of Security experience, preferably at an upper upscale brand property
• High School Diploma or GED
• Supervision experience in a security related field
• CPR/1st Aid/AED Certification
• Solid knowledge of Sefety and Security operations
• Strong interpersonal skills
• Able to resolve conflicts, guests, supervisor and employee

Physical Demands

• Ability to sit or stand for long periods of time
• Ability to occasionally lift, carry, push, or pull up to 50 pounds
• Ability to occasionally walk up and down stairs.
• Visual ability to observe team members in the workplace, analyze operations and detect situations of concern

Requirement/Skills

• High School graduate required Associates/Bachelors Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable) Ideal candidate will have a minimum of one year security experience Experience with MS Office applications and Outlook required Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere Demonstrates strong verbal and interpersonal skills Works well independently or as part of a team Strong attention to detail Commitment to exceptional guest service A positive attitude Adhere to the policies and procedures of the hotel

Physical Demands

• Perform repetitive hand and arm movements Ability to lift, pull, push up to 25 pounds Ability to squat, bend, kneel and twist Ability to stand for long periods of time Ability to see, hear, speak, read and write legibly Ability to reach with hands and arms, stooping, kneeling, crouching and crawling Frequently sitting, standing and walking, which may be required for long periods of time up to 8 hours Duties may involve climbing stair and walking inclines or uneven terrain

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Equal Opportunity, Background Check and Immigration Compliance

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Join Our Talent Community! One of the nation’s largest lodging franchisors, Choice Hotels is the industry’s challenger brand – a company that chooses to bet on itself and stands for its associates, franchise owners, and guests to do the same. Looking for a career in hospitality? We invite you to apply today for an opportunity in one of the hotels listed below and #MakeItYourChoice. Don’t see a hotel in your area? Visit choicehotels.com to reach out to a Choice franchised hotel directly to inquire about career opportunities.

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