Assistant General Manager

Radisson Hotel Salt Lake City Downtown; Salt Lake City (UT); On-site; USD 85,000 - 110,000; Full time

Job summary

Radisson Hotel Salt Lake City Downtown is seeking an Assistant General Manager to direct hotel operations across rooms, engineering, housekeeping, F&B, and front desk, ensuring strategies meet owners’, employees’, and guests’ needs. You will shape business plans, monitor results, and lead a team toward consistent Yes I Can!

service and guest satisfaction. The role requires strong leadership, budgeting, and brand-standard adherence, with a focus on revenue growth, cost control, and HR excellence

Qualifications

• Minimum five years in hotel management or equivalent leadership role.
• Experience managing to brand standards and service levels.
• Proven track record leading teams and driving revenue.
• Ability to work in high-pressure environments and guest-focused.

Responsibilities

• Direct hotel operations (rooms, engineering, housekeeping, F&B, front desk) to meet owners' and guests' needs.
• Develop and implement business strategies aligned with Radisson's mission.
• Develop annual budget with Executive Committee.
• Monitor performance, adjust strategies, and control costs.
• Lead HR functions including recruitment, training, and staff development.
• Drive guest satisfaction and Yes I Can! service culture.

Skills

Leadership

Hotel Management

Budgeting

Strategic Planning

Guest Service Excellence

HR & Staffing

Job description

The always busting and beautiful Radisson Hotel Salt Lake City Downtown is looking for their next operational leader to join their team as the next Assistant General Manager.

In this role, you will direct the hotel operations; rooms, engineering, housekeeping, food and beverage and front desk, by developing and implementing strategies and services which meet or exceed the needs of owners, employees, and guests. Come join this incredible team of hoteliers and find out why it's better when you #makeityourchoice.

Job Responsibilities:

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

Participates in the development of the hotel’s business strategies

• Develops and implements strategies for hotel operations that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Develops the annual budget in conjunction with the Executive Committee
• Participates in the development of the annual marketing, sales and yield management plans and strategies
• Continually improve hotel operations and adheres to Radisson brand standards

Maximizes profitability and revenue by directing the hotel operations (including rooms and food & beverage operations)

• Directs hotel operations in accordance with Radisson’s standards of operations
• Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork
• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Sets objectives for each department and supervises the department manager
• Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems

Develops and implements strategies and practices which support employee engagement

Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals

• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
• Takes active role in recruitment and selection of qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

Requirements/Skills

• Minimum of five years work experience in hotel management
• Experience managing to brand standards
• Proven leadership skills, results oriented
• Able to resolve conflicts guests, supervisor and employee
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Knowledge or hotel operations including but not limited to preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning
• Must work well in stressful, high-pressure situations
• Able to create a diverse and supportive work environment
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel

Physical Demands

• Required to stand, sit, and walk for extended periods of times
• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs; such as but not limited to, ability to set-up catering and conference space, including tables, chairs, stages, etc.
• Use of manual dexterity of common office equipment, such as but not limited to, computers, printers, phones etc.